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    Conference Call
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      Conference Call

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        Article summary

        Overview

        Acqueon Workspace supports the Conference of any held call to the current active call, if the Agent performing the conference is a participant in both the held and active call.

        Pre-requisite

        The agent must be on an active a call.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        InboundCall or OutboundCall

        subtopic

        SetCONFERENCE

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        MediaAddress

        String

        The agent extension number.

        5069

        CallID

        String

        The caller ID of the user/customer.

        167786021

        Sample Request

        {
    "channel": "Cisco",
    "topic": "InboundCall",
    "subtopic": "SetCONFERENCE",
    "data ": 
    {
        "MediaAddress ": "5069",
        "CallID": "16786021"    
    }
}

        Sample Response

        No sample response

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