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Conference Call
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Conference Call
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Overview
This API allows an Agent to Conference the customer call with a consulted agent.
Pre-requisite
The agent must be on an active consult call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | Conference |
source | «app-name-broadcasting-this-message» |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | OutboundCallStateCHange |
message |
Possible Error Cases
Error Type | Code | Message |
|---|---|---|
CONFERENCE_CALL_FAILED | Acqueon Campaigns Failure Error Message. | Conference call failed. |
Sample Request
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "Conference",
"source": "myapp"
}Sample Response
Customer call Event with Conference status. (calltype : Regular-Call)
Consult call Event with Conference status. (calltype : Consult)
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