Call Variables Configuration

This section helps you define how call variables appear on Acqueon Workspace . Call variables 1 to 10 are used for Inbound calls.

You can use call variables, Extended Call Context (ECC) variables, or the following Outbound Option ECC variables:

1. BACampaign

2. BAAccountNumber

3. BAResponse

4. BAStatus

5. BADialedListID

6. BATimeZone

7. BABuddyName

8. BACampaignID

9. Customer Number

Configure Call Variables

1. Click the Display Variables tab.

   

2. Click +Add to add a new variable.

   

3. Complete the fields as below - those marked with as asterisk* are mandatory fields.

   Field	Description
   Name	Enter the Call Variable name.
   Type	Enter the Call Variable Type from: DN - Dialed Number for inbound calls Campaign - for outbound calls
   Code/Value	If you select Campaign in Call Direction, the value should be the Cisco Campaign Group name that is used for workflow mapping in the Salesforce configuration.
   Extended Call Variable Deselect the checkbox to use extended call variables that are configured in the Campaign Manager Channel section. Select the checkbox to provide the Key Variables and the Display Name manually.
   Key Variable	Select the appropriate call variable from the dropdown list. If the Extended Call Variable checkbox is selected, you can manually select the Key Variables.
   Display Name	Enter a name of key variable to display in Acqueon Workspace. If you do not provide a display name for a variable, Acqueon Workspace shows the configured key variable name.

4. Click +Add Variable.

5. Click Save to complete.

6. To delete any variable from the list, click the appropriate Delete button.

Edit a Call Variable

1. Select the Call Variable and click the Edit icon.

2. Update the required fields.

3. Click Save to update the changes.

Delete a Call Variable

1. Select the Call Variable to delete.

2. Click the Delete icon.

3. The Call Variable is deleted.