Configure Connectors

Connectors are URLs used to automate tasks such as looking up a customer record or completing a form. Connectors help agents find information or trigger an action in campaigns in which connectors are defined. You can search for call variables that contain customer data as well as call parameters.

To subscribe for events a Connector you must manually create a connector.

Create a Connector

1. In the navigation pane, right-click Connectors, and select Add Connector.

   

2. Name the connector and click OK.

   

3. Select the type of connector.

   

4. Select Classic Connector.

5. Click Create Connector.

6. Right-click on created connector and view its properties.

7. On General tab, enter the following:

   1. Enter the URL. Campaign Manager must provide the URL. The URL defines the host name, the script to execute, the parameters passed to this script, and the keywords that map to the Five9 VCC data.

      

   2. Select POST from the Method dropdown.

   3. Following are the mandatory contact fields parameters available in Five9 VCC.

      1. AcqAgentID

      2. AcqCLI

      3. AcqFlagtoDial

      4. AcqGuardTime

      5. AcqKeyField

      6. AcqLCMKey

      7. AcqTimetoCall

      8. AcqToken

      9. call_id

      10. campaign_name

      11. comments

      12. disposition_name

      13. end_timestamp

      14. handle_time

      15. id

      16. number

      17. start_timestamp

      18. user_name

      19. wrapup_time

8. On Trigger tab, enable On Call Event and select On Call Dispositioned from dropdown. Make sure that you select all the Dispositions.

   

Note:

Whenever you add a new Disposition Five9 VCC, make sure you enable the disposition in Trigger.