Configure Workspace Widgets

Widgets are loaded to the Workspace when an Agent logs in and receives calls. These widgets provide the information about the contact, Campaign, Outcomes, and so on. Agents set the Outcomes, change lead scores if necessary, set Callback requests, and so on. To load the widgets into Workspace, perform the following steps:

1. Log in to the Nice CXone application using the credentials.

   

2. Go to Reporting > ACD.

   

3. Go to ACD Configuration > Business Units.

   

4. Select an appropriate Business Unit.

   

5. Click Edit to make changes to the Business Unit configurations.

   

6. Go to the MAX Setting section and click Add Custom Workspace URL.

   

7. In the Label field, enter the name of the agent application that loads the widgets on the desktop.

8. In the Url field, enter the URL.

9. Click Done to save changes. The Workspace is now loaded with the widgets on agent login.

Note:

You can add only up to three Custom Workspace.