Connect to your contact center

Acqueon Workspace integrates with various Contact Center platforms to load customer and contact-related data on the various widgets and the softphone that is part of the Workspace application. This integration is important to ensure that agents get to see all important data on a single interface to enhance the quality of interaction with the customers.

Acqueon Workspace integrates with the following contact center platforms:

• Amazon Connect

• Cisco

  • CCE

  • Finesse

  • Webex CC

• Five9

Importance of Integration

• Enhanced Efficiency: Proper integration allows agents to access all customer information, history, and relevant details from contact center platforms directly within Acqueon Workspace. This reduces the time spent switching between applications and manually retrieving information, allowing agents to focus more on engaging with customers and resolving issues efficiently.

• Streamlined Workflow: A well-integrated contact center simplifies workflows, making processes much smoother. This is particularly important for improving response times and reducing manual errors. A customer’s entire journey can be tracked and managed seamlessly.

• Improved Customer Experience: By integrating contact center platforms with Acqueon Workspace, agents can have a 360-degree view of the customer via various widgets. This allows them to resolve issues more effectively, offer personalized solutions, and generally provide better service, which is crucial for improving customer satisfaction and loyalty.

As an Administrator, you play a vital role in the above integrations. By configuring and managing these integrations, you ensure that agents are equipped with the tools and information they need, all in one place, enabling them to deliver outstanding customer service from the very first interaction.