Consult Call

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This API allows an Agent to make a consult call to another agent.

The agent must be on an active customer call.

Request Parameters	Value
channel	Amazon
topic	OutboundCall
subtopic	Consult
source	«app-name-broadcasting-this-message»
data	JSON Object

Parameter	Data Type	Description	Sample Value
agentUUID	String	The agent connection UUID.
agentName	String	The agent name.

Response Parameters	Value
Refer Outbound Call Event Parameters

Error Type	Code	Message
CONSULT_CALL_FAILED	Acqueon Campaigns Failure Error Message.	Consult call failed.

{
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "Consult",
    "source": "myapp",
    "data":{}
}

Customer call event with Hold status. (calltype: Regular-Call)

Consult call event with Consult status. (calltype: Consult)

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