Contact Attempt Bucket

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Contact Attempt Bucket report lists the number of dialing attempts made on uploaded contacts before they are closed.

Note:
Data for current day is not included in this report. Only data up to 23:59 hrs of the previous day is considered for this report.

Go to Report List > Contact Attempt Bucket to view report parameters.

To view reports:

Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Note:
The database is updated at 15-minute intervals, at -00 -15, -30, -45 every hour. If you select any in-between time (say 3:35pm) as the To date for your Summary report, the populated report does not contain data for the time 3:30:01 to 3:44:59 (in HH:MM:SS).
Select the Channel type from Voice, SMS or Email.
Select the Filter Criteria. For more information, see Report Filter Criteria. Applicable filter criteria are Global List, Campaign Group, Campaign, List, CSS Group, and CSS Group Condition. Select only one campaign for this report; this report is not rendered for multiple campaigns.
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.

Report displays the following parameters:

Fields	Description
CampaignID	Campaign for which this report is generated.
Uploaded	Number of contacts uploaded to this campaign.
Open_Contacts	Number of open contacts for this campaign.
Closed	Number of closed contacts for this campaign.
Attempt_1 to Attempt_9	Number of contacts reached from the first attempt to the ninth attempt, each in a separate column.
Attempt_Greater	Number of contacts reached after ten or more attempts.

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