Contacts Uploader
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    Contacts Uploader

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    Article summary

    Core component processes the contacts list from various sources such as database, contact file, CRM, and so on to validate the pre-configured conditions and criteria before importing the contacts to the system database. It also manages the contact list to update the system database with its required features such as scrubbing, flushing, overwriting, updating business fields. In addition, it supports updating other information like area code list, zip code list, BTTC, and so on in the system database.

    The following event codes are available:

    Event Code - 8.200020

    Event Code

    8.200020

    Event Description

    Initialize - Failed to validate the HA Instance

    Severity

    High

    Cause

    The possible causes are:

    • Unable to connect SQL server.

    • An SQL error occurred while performing the DB operations.

    • An error has occurred during HA validation.

    Action

    You must the do the following:

    • Ensure whether SQL DB connectivity is stable.

    • HA configuration should be done properly.

    • Restart the service.

    Event Code - 8.200030

    Event Code

    8.200030

    Event Description

    Initialize - Application failed to initialize during start-up

    Severity

    High

    Cause

    Configuration file does not have opened and closed properly or it might not have updated with their latest configuration entries.

    Action

    You must the do the following:

    • Ensure if the XML tag in the configuration file is valid.

    • If any changes made in the configuration file, it is mandatory to check if the XML tags are properly opened and closed.

    • Ensure that all the configuration entries are updated with their latest patches.

    • Restart the service.

    Event Code - 8.200040

    Event Code

    8.200040

    Event Description

    Initialize - Insufficient permission to create the processing folder.

    Severity

    High

    Cause

    User does not have access create or delete the processing files in the Campaign Manager folders.

    Action

    Ensure that you have appropriate access to create or delete the processing files.

    Event Code - 8.200050

    Event Code

    8.200050

    Event Description

    Scrub Contacts - External DB - Unable to connect to Remote DB

    Severity

    High

    Cause

    The possible causes are:

    • Source or Remote Database credentials are invalid.

    • Table/View does not have existed in the remote database.

    • User does not have insufficient permission to access the table or view of the remote database.

    Action

    You must the do the following:

    • Ensure if the source or remote DB credentials is valid.

    • Table / View exists in the remote database.

    • User must have sufficient permission to access the table/view of the remote database.

    Event Code - 8.200060

    Event Code

    8.200060

    Event Description

    Scrub Contacts - External DB - An error occurred while importing the records

    Severity

    High

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurred during DB operations.

    Action

    Ensure if the SQL Connection string and performance are stable.

    If the scrub operation fails to perform efficiently, Initiates the process again to download and scrub the records.

    Event Code - 8.200070

    Event Code

    8.200070

    Event Description

    Scrub Contacts - External DB - An error occurred while processing the scrub operation

    Severity

    High

    Cause

    An error occurs while blocking the records of the contact table that matches with the scrub condition. Example, SQL errors like SQL command time out.

    Action

    You must the do the following:

    • Scrub condition execution failure occurs due to the existence of invalid data. Hence it is essential to validate the condition against the respective data.

    • Validate the table size in the target table (Number of records). If it contains more records, there might be a chance of getting a time out error while retrieving the data.

    • In case time out error occurs, it is necessary to create an index on Contact table in the Campaign Manager system DB.

    • If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200080

    Event Code

    8.200080

    Event Description

    Scrub Contacts - External DB - An error occurred while flushing the contacts

    Severity

    High

    Cause

    The possible causes are:

    • Generic Windows service is not started.

    • Generic (Web service) throws an error.

    • Generic Web service URL is not configured appropriately in contact uploader’s configuration file.

    Action

    You must the do the following:

    • Ensure that the dialer DB credentials are valid and the connection remains stable.

    • The number of records that are attempting to flush should be validated.

    • If the number of records is high, it is essential to create the indexes and re-try later.

    • Ensure that the generic service is up and running.

    • If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200090

    Event Code

    8.200090

    Event Description

    Scrub Contacts - File - Unable to read the scrub file

    Severity

    Medium

    Cause

    The possible causes are:

    • Contact uploader service might not have sufficient permission to access the file.

    • An error occurred while reading the file.

    Action

    You must the do the following:

    • Ensure to check the file Access Rights.

    • Record validation must be done in the file.

    • If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200100

    Event Code

    8.200100

    Event Description

    Scrub Contacts - File - An error occurred while importing the records

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operations.

    Action

    You must the do the following:

    • If SQL connection string and performance are stable.

    • If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200110

    Event Code

    8.200110

    Event Description

    Scrub Contacts - File - An error occurred while processing the scrub operation

    Severity

    Medium

    Cause

    An error occurs while blocking the records of the contact table that matches with the scrub condition. Example, SQL errors such as SQL command time out.

    Action

    If timeout occurs, you must create an index to retrieve the data swiftly. If the records are matched with the specific business fields, the contact table must be indexed with its business fields.

    If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200120

    Event Code

    8.200120

    Event Description

    Scrub Contacts - File - An error occurred while flushing the contacts

    Severity

    Medium

    Cause

    The possible causes are:

    • Generic Windows service is not started.

    • Generic (Web service) throws errors.

    • Generic Web service URL is not configured appropriately in contact uploader’s configuration file.

    Action

    You must the do the following:

    • Ensure that the dialer DB credentials are valid and the connection remains stable.

    • The number of records that are attempting to flush must be validated. If the number of records is high, it is essential to create indexes.

    • Ensure if the generic service is up and running.

    • If scrub operation fails to perform efficiently, initiates the process again to download and scrub the records.

    Event Code - 8.200130

    Event Code

    8.200130

    Event Description

    Contacts Upload - External DB - Unable to connect to Remote DB

    Severity

    Medium

    Cause

    The possible causes are:

    • Remote Database credentials are invalid.

    • Table/View does not exist in the remote database.

    • User must have insufficient permission to access the table/view of the remote database.

    Action

    You must the do the following:

    • Ensure if remote DB credentials are valid.

    • Ensure if Table/View exists in the remote database with right access.

    • Re-initiate the process to import the contacts from external DB.

    Event Code - 8.200140

    Event Code

    8.200140

    Event Description

    Contacts Upload - External DB - An error occurred while importing the records

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operations.

    • Remote DB table name is the same name as any other table in the Campaign Manager database.

    Action

    You must the do the following:

    • SQL connection state and performance are stable.

    • Validate the records in remote database.

    • Ensure that the remote DB table name is unique for Campaign Manager database.

    • If the records are not uploaded into the system, dialer admin must re-initiate the process.

    Event Code - 8.200150

    Event Code

    8.200150

    Event Description

    Contacts Upload - External DB - An error occurred while uploading the contacts

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operations.

    Action

    You must the do the following:

    • SQL connection state and performance are stable.

    • Create an index in the Campaign Manager database if the contact table has more records.

    • If the records are not uploaded into the system, dialer admin must re-initiate the process.

    Event Code - 8.200160

    Event Code

    8.200160

    Event Description

    Chaining Upload - Invalid records exist in the chaining file

    Severity

    Medium

    Cause

    The possible causes are:

    • User must not have sufficient permission to access a file.

    • Chaining file path (output file path which is configured in application's config file) is incorrect.

    Action

    You must the do the following:

    • SQL connection state and performance are stable.

    • Create an index in the Campaign Manager database if the contact table has more records.

    • If the records are not chained, re-process the contact manually.

    Event Code - 8.200170

    Event Code

    8.200170

    Event Description

    Chaining Upload - Invalid records exist in the chaining file

    Severity

    Medium

    Cause

    The possible causes are:

    • Source CampaignID and ContactID are invalid.

    • Source Campaign Modes and Business Fields are not available.

    • Day of week Contact Strategy must be mapped appropriately. If mapped correctly, check if the chaining modes exist in the current day of week strategy.

    • A file does not have valid content.

    • Unstable SQL connectivity.

    • SQL errors occurs.

    Action

    You must the do the following:

    • SQL connection state and performance are stable.

    • Validate the campaign chaining configuration.

    • If the records are not chained, re-process the contact manually.

    Event Code - 8.200180

    Event Code

    8.200180

    Event Description

    Contact Upload - File - Unable to read the file since it is used by another user

    Severity

    Medium

    Cause

    File is used by another process or application.

    Action

    If file does not upload, re-initiate the upload process.

    Event Code - 8.200190

    Event Code

    8.200190

    Event Description

    Contact Upload - File - Invalid extension file received

    Severity

    Medium

    Cause

    The possible causes are:

    • File is received with an invalid extension.

    • System supports only .txt and .CSV extensions.

    Action

    If file does not upload, re-initiate the upload process.

    Event Code - 8.200200

    Event Code

    8.200200

    Event Description

    Contact Upload - File - An error occurred while processing the contact file

    Severity

    Medium

    Cause

    An exception occurs while processing the file.

    Action

    If file does not upload, re-initiate the upload process.

    Event Code - 8.200210

    Event Code

    8.200210

    Event Description

    Contact Upload - File - Header mismatch for all the contacts

    Severity

    Medium

    Cause

    Records of the does not match with the header.

    Action

    If file does not upload, check for errors in Log relating to header mismatch and re-initiate the upload process.

    Event Code - 8.200220

    Event Code

    8.200220

    Event Description

    Contact Upload - File - None of the contacts are uploaded from the file

    Severity

    Medium

    Cause

    The possible causes are:

    • All the records are moved to bad records.

    • All the records are filtered in the DNC.

    • All the records are filtered in the NDNC.

    • Zip code / Area code / State / time zone are invalid.

    Action

    You must do the following:

    • If file does not upload, download the error records from the admin console and rectify those errors.

    • Re-initiate the upload process.

    Event Code - 8.200230

    Event Code

    8.200230

    Event Description

    Contact Upload - An error occurred while loading the area code when area specific time zone is applied

    Severity

    Medium

    Cause

    The possible causes are:

    • Area codes are not available in the database.

    • Available area codes are not mapped with its respective time zones.

    • Mapped timezone are not active in the system.

    Action

    You must do the following:

    • It is mandatory that when a user uploads the contact list with Area specific time zones, the system validates the area codes before performing the upload operation.

    • Area codes must be mapped with valid time zones.

    • Mapped time zones must be enabled/activated in the system.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200240

    Event Code

    8.200240

    Event Description

    Contact Upload - Error invoking Analytical API for Best Time Prediction

    Severity

    Medium

    Cause

    The possible causes are:

    • Analytical API is not accessible from the core server.

    • Analytical API throws an error.

    Action

    You must do the following:

    • Analytic API must be accessible from the core server.

    • Since this API is third-party integration, check the logs manually and take the corrective action.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200250

    Event Code

    8.200250

    Event Description

    Contact Upload - Error invoking Analytical API for P2P Prediction

    Severity

    Medium

    Cause

    The possible causes are:

    • Analytical API is not accessible from the core server.

    • Analytical API throws an error.

    Action

    You must do the following:

    • Analytic API must be accessible from the core server.

    • Since this API is third-party integration, check the logs manually and take the corrective action.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200260

    Event Code

    8.200260

    Event Description

    Contact Upload - An error occurred while validating the Phone Number for DNC

    Severity

    Medium

    Cause

    The possible causes are:

    • Time out error occurs because of a large number of records in the DNC table.

    • SQL error occurs due to any invalid value.

    Action

    You must do the following:

    • Ensure number of records in the DNC table.

    • If the number of records is large, check if the proper indexes are applied to this table.

    Event Code - 8.200270

    Event Code

    8.200270

    Event Description

    Contact Upload - An error occurred while validating the Business Fields for DNC

    Severity

    Medium

    Cause

    The possible causes are:

    • Time out error occurs because of a large number of records in the DNC table.

    • SQL error occurs due to any invalid value.

    Action

    You must do the following:

    • Ensure number of records in the DNC table.

    • If the number of records is large, check if the proper indexes are applied to this table.

    Event Code - 8.200280

    Event Code

    8.200280

    Event Description

    Contact Upload - An error occurred while validating the Phone Number for NDNC

    Severity

    Medium

    Cause

    The possible causes are:

    • Time out error occurs because of a large number of records in the NDNC table.

    • SQL error occurs due to any invalid value.

    Action

    You must do the following:

    • Ensure number of records in the NDNC table.

    • If the number of records is large, check if the proper indexes are applied to this table.

    Event Code - 8.200290

    Event Code

    8.200290

    Event Description

    Contact Upload - An error occurred while validating the Phone Number for NDNC

    Severity

    Medium

    Cause

    The possible causes are:

    • Compliance DB exists in the same DB instance.

    • Compliance DB is not accessible with the given login credentials.

    • Compliance DB does not have the required records.

    • SQL error occurs due to any invalid value.

    Action

    You must do the following:

    • Validate the compliance DB and ensure that it is created properly and configured.

    • Validate the permission to access the compliance DB.

    • Validate the compliance operation. Ensure that it works properly and the downloaded data must be available in the DB.

    Event Code - 8.200300

    Event Code

    8.200300

    Event Description

    Contact Upload - An error occurred while validating Compliance Litigation

    Severity

    Medium

    Cause

    The possible causes are:

    • Compliance DB exists in the same DB instance.

    • Compliance DB is not accessible with the given login credentials.

    • Compliance DB does not have the required records.

    • SQL error occurs due to any invalid value.

    Action

    You must do the following:

    • Validate the compliance DB and ensure that it is created properly and configured.

    • Validate the permission to access the compliance DB.

    • Validate the compliance operation. Ensure that it works properly and the downloaded data must be available in the DB.

    Event Code - 8.200310

    Event Code

    8.200310

    Event Description

    Contact Upload - An error occurred while finding the time zone based on the zip code

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operation.

    • Zip codes is not loaded into system.

    • Zip code - Time zone mapping is missing or performed incorrectly.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Ensure that the zip codes are already available in the system.

    • Validate the zip code and check if the time zone mapping is configured appropriately.

    • Some records might be skipped, the user must retry those records.

    Event Code - 8.200320

    Event Code

    8.200320

    Event Description

    Contact Upload - An error occurred while performing the Overwrite operation

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operation. This error could also be due to a large number of records.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Check the indexes that are created/applied to the contact table.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200330

    Event Code

    8.200330

    Event Description

    Contact Upload - An error occurred while performing the Overwrite operation

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operation. This error could also be due to a large number of records.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Check the indexes that are created/applied to the contact table.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200340

    Event Code

    8.200340

    Event Description

    Contact Upload - An error occurred while performing the Overwrite operation

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operation. This error could also be due to a large number of records.

    • User is not able to access the OBD Error table.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Check if OBD_ERROR table has sufficient access for performing DB operation.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200350

    Event Code

    8.200350

    Event Description

    Contact Upload - An error occurred while filtering duplicate records

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • SQL error occurs while performing the DB operation. This error could also be due to a large number of records.

    • Duplicate filter business fields are not indexed appropriately.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Check if the duplicate filter business fields are appropriately indexed.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200360

    Event Code

    8.200360

    Event Description

    Contact Upload - An error occurred while moving the data to Transaction tables (Contact and other tables)

    Severity

    Medium

    Cause

    The possible causes are:

    • Unstable SQL connectivity.

    • Contact, ContactDetail, and ListInfo tables are not indexed.

    Action

    You must do the following:

    • Ensure the SQL connectivity and its performance are stable.

    • Check if the Contact, ContactDetail, and ListInfo tables are appropriately indexed.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200370

    Event Code

    8.200370

    Event Description

    Contact Upload - An error occurred while moving the data to Transaction tables (Contact and other tables)

    Severity

    Medium

    Cause

    The possible causes are:

    • File is received with an invalid profile name.

    • If the profile is active, the name does not match with the file name.

    Action

    You must do the following:

    • Validate the profile configuration for the campaign.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200380

    Event Code

    8.200380

    Event Description

    Auto Upload - Invalid file extension

    Severity

    Medium

    Cause

    File is received with an invalid extension.

    Action

    You must do the following:

    • Rename the file with a valid extension supported by the system.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200390

    Event Code

    8.200390

    Event Description

    Auto Upload - An error occurred while moving the auto upload file to the upload directory

    Severity

    Medium

    Cause

    FileClientUpoad folder or S3 bucket does not have sufficient permission.

    Action

    You must do the following:

    • Verify if the FileClientUpload folder is available.

    • Verify if enough disk space is available.

    • If using S3,

    • Verify if S3 is accessible from the core server

    • Verify if S3 holds sufficient permission to write the file with the given credentials.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200400

    Event Code

    8.200400

    Event Description

    DNC Upload - An error occurred while processing the DNC records

    Severity

    Medium

    Cause

    The probable causes are:

    • DB connectivity is not stable.

    • DNC start and end date time is not in a valid format.

    Action

    You must do the following:

    • Verify if the DB connection is stable.

    • Verify if the DNC start time and end time is given in a valid format.

    Event Code - 8.200410

    Event Code

    8.200410

    Event Description

    DNC Upload - None of the records are uploaded into the system from the files

    Severity

    Medium

    Cause

    The probable causes are:

    • Phone numbers are not valid.

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Validate the file for the existence of any invalid records.

    • Check the logs for any errors.

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200420

    Event Code

    8.200420

    Event Description

    NDNC Upload - None of the records are uploaded into the system from the files

    Severity

    Medium

    Cause

    The probable causes are:

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200430

    Event Code

    8.200430

    Event Description

    NDNC Upload - None of the records are uploaded into the system from the files

    Severity

    Medium

    Cause

    The probable causes are:

    • Phone numbers are not valid.

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Validate the file for the existence of any invalid records.

    • Check the logs for any errors.

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200450

    Event Code

    8.200450

    Event Description

    PEWC Upload - None of the records are uploaded into the system from the file

    Severity

    Medium

    Cause

    The probable causes are:

    • Phone numbers are not valid.

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Validate the file for the existence of any invalid records.

    • Check the logs for any errors.

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200460

    Event Code

    8.200460

    Event Description

    Area Code Upload - An error occurred while processing the Area Code records

    Severity

    Medium

    Cause

    The probable causes are:

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Validate the file for the existence of any invalid records.

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200470

    Event Code

    8.200470

    Event Description

    Area Code Upload - None of the records are uploaded into the system from the file

    Severity

    Medium

    Cause

    The probable causes are:

    • Area codes are not valid.

    • Area code time zones are not valid.

    • Header mismatch.

    Action

    You must do the following:

    • Correct the data for the area code

    • Re-initiate the upload process.

    Event Code - 8.200480

    Event Code

    8.200480

    Event Description

    Area Code Upload - Notify if an invalid area code exists in the file

    Severity

    Medium

    Cause

    There are invalid area codes in the upload file.

    Action

    You must do the following:

    • Verify if the affected area codes are not uploaded in to the system and other area codes are uploaded.

    • Correct the data for the area code.

    • Re-initiate the upload process.

    Event Code - 8.200550

    Event Code

    8.200550

    Event Description

    Zip Code Upload - Notify if an invalid time zone exists in the file

    Severity

    Medium

    Cause

    There are invalid timezones in the upload file.

    Action

    You must do the following:

    • Verify if zip codes with invalid time zones are not uploaded in to the system and other zip codes are uploaded.

    • Correct the data for the zip code.

    • Re-initiate the upload process.

    Event Code - 8.200540

    Event Code

    8.200540

    Event Description

    Zip Code Upload - Notify if duplicate zip code exists in the file

    Severity

    Medium

    Cause

    There are duplicate zip codes in the upload file.

    Action

    You must do the following:

    • Verify if duplicate zip codes are not uploaded in to the system and other zip codes are uploaded.

    • Correct the data for the zip code.

    • Re-initiate the upload process.

    Event Code - 8.200530

    Event Code

    8.200530

    Event Description

    Zip Code Upload - Notify if an invalid zip code exists in the file

    Severity

    Medium

    Cause

    There are invalid zip codes in the upload file.

    Action

    You must do the following:

    • Verify if affected zip codes are not uploaded in to the system and other zip codes are uploaded.

    • Correct the data for the zip code.

    • Re-initiate the upload process.

    Event Code - 8.200520

    Event Code

    8.200520

    Event Description

    Zip Code Upload - None of the records are uploaded into the system from the file

    Severity

    Medium

    Cause

    The probable causes are:

    • Zip codes are not valid.

    • Zip code time zones are not valid.

    • Header mismatch.

    Action

    You must do the following:

    • Correct the data for the zip code.

    • Re-initiate the upload process.

    Event Code - 8.200510

    Event Code

    8.200510

    Event Description

    Zip Code Upload - An error occurred while processing the Zip Code records

    Severity

    Medium

    Cause

    The probable causes are:

    • DB connectivity is not stable.

    • SQL error occurs while performing the DB operation.

    Action

    You must do the following:

    • Validate the file for the existence of any invalid records.

    • Inspect the SQL connectivity and its performance.

    • If file does not upload, re-initiate the upload process.

    Event Code - 8.200500

    Event Code

    8.200500

    Event Description

    Area Code Upload - Notify if an invalid time zone exists in the file

    Severity

    Medium

    Cause

    There are invalid time zones in the upload file.

    Action

    You must do the following:

    • Verify if the area codes with invalid time zones are not uploaded into the system and other area codes are uploaded.

    • Correct the data for the area code.

    • Re-initiate the upload process.

    Event Code - 8.200490

    Event Code

    8.200490

    Event Description

    Area Code Upload - Notify if duplicate area code exists in the file

    Severity

    Medium

    Cause

    There are duplicate area codes in the upload file.

    Action

    You must do the following:

    • Verify if the duplicated area codes are not uploaded in to the system and other area codes are uploaded.

    • Correct the data for the area code.

    • Re-initiate the upload process.

    Event Code - 8.200560

    Event Code

    8.200560

    Event Description

    SF Campaign - An error occurred while interacting with the Service Cloud Voice application

    Severity

    Medium

    Cause

    The possible causes are:

    • Salesforce API cannot be accessed from the core server.

    • Salesforce API is not accessible with the given credentials.

    Action

    No records are uploaded.

    When the application starts working after the issue is resolved, you get a success event with ID 8.200561.

    Event Code - 8.200570

    Event Code

    8.200570

    Event Description

    SF Campaign - An error occurred while downloading for a Service Cloud Voice campaign

    Severity

    Medium

    Cause

    Salesforce API returns a failure.

    Action

    No records are uploaded.

    When the application starts working after the issue is resolved, you get a success event with ID 8.200571.

    Event Code - 8.200580

    Event Code

    8.200580

    Event Description

    EOD Process - An error occurred while processing the EOD operation.

    The end-of-day, or EOD process is a scheduled task that helps clear the blocked contacts at the end of the business hours. If an AI feature is enabled, the uploader locks the contact with status 31 and waits to receive the best time Mode and time from the third-party API. Once the prediction data is received and updated into the system, the uploader releases the block for further process. In case prediction data is not received, the uploader clears the blocked contacts from the system.

    Severity

    Medium

    Cause

    The possible causes are:

    • DB Connectivity is not stable.

    • Total number of records are unavailable in the contact table.

    • Indexes are not applied properly to the contact table.

    Action

    You must do the following:

    • DB connectivity validation is required.

    • Index creation for contact table is required.

    • If EOD process is failed, the intermediate contacts do not get clear.

    Event Code - 8.200590

    Event Code

    8.200590

    Event Description

    EOD Process - An error occurred while processing the EOD operation.

    The end-of-day, or EOD process is a scheduled task that helps clear the blocked contacts at the end of the business hours. If an AI feature is enabled, the uploader locks the contact with status 31 and waits to receive the best time mode and time from the third-party API. Once the prediction data is received and updated into the system, the uploader releases the block for further process. In case prediction data is not received, the uploader clears the blocked contacts from the system.

    Severity

    Medium

    Cause

    The possible causes are:

    • DB Connectivity is not stable.

    • Total number of records are unavailable in the contact table.

    • Indexes are not applied properly to the contact table.

    Action

    You must do the following:

    • DB connectivity validation is required.

    • Index creation for contact table is required.

    • If EOD process is failed, the intermediate contacts do not get clear


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