Create Domain Users
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Create Domain Users
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Domain users are created both in the application and on a specified domain. The passwords set here allow these users to access both the application and other domain-based resources, ensuring centralized authentication and management. To add a new user, click Add User.
User Name and Password
Enter the User name.
Select the User Type from the following:
Admin - The user is an Administrator for the application and has full rights across all the modules.
User - The user is an administrator and has restricted rights only.
For authentication type, select Windows Authentication.
Windows Authentication - This is typically Active Domain authentication. When the domain user logs in to the application, the authentication is established by matching the username/password combination with the given domain and access granted.
Enter a Domain Name.
The Password and the Confirm Password fields are disabled. The application authenticates the user against the domain password.
Enable Salesforce Credentials toggle icon if the user handles Service Cloud Voice campaigns.
Enter the Salesforce User name.
Enter the Salesforce Password.
Enter the SalesforceToken details.
Note:
Salesforce Token is not a mandatory field. If you do not enter a token, the Service Cloud Voice application validates the users based on the Salesforce Username and Salesforce Password fields configured above.
Click VALIDATE SF CREDENTIAL to complete user authentication.
Set the Concurrent Login switch ON if you allow the user to log in to the application concurrently. If you set this switch OFF, the application logs out the user from the earlier login after receiving confirmation.
Go to the User Info section.
User Info
Enter the Home Phone number of the user.
Enter the Mobile number of the user.
Enter the City that the user belongs.
Enter the State that the user is from.
Enter the Zip code for the home location.
Enter the user’s Email address.
Complete the Address1 and Address2 fields.
Enter any Comments.
Click Save to complete.
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