Data Update Interval
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Data Update Interval
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As soon the response of a successful connection between the Websocket server and the client is received, the response with the requested data is sent to LCMConsole in every 10 seconds.
[WSEvent] Message:
{
"Sender": "ATIRealTimeService",
"Receiver": "PerformanceMetrics_ACQ_1654268360}",
"MessageType": "AEPerformanceMetricResponse",
"Data": "[{\"ReportName\":\"CampaignOverviewReport\",\"Interval\":10},{\"ReportName\":\"AgentStatusSummaryReport\",\"Interval\":10},{\"ReportName\":\"CallStatusSummaryReport\",\"Interval\":10},{\"ReportName\":\"AgentStatusDetailReport\",\"Interval\":10},{\"ReportName\":\"LineReport\",\"Interval\":10}]",
"Time": "01/25/2022 07:51:49.470"
}Data Update
This is the code snippet for the Widget data refresh interval.
{
"ReportName": "CampaignOverviewReport",
"Interval": 10
},
{
"ReportName": "AgentStatusSummaryReport",
"Interval": 10
},
{
"ReportName": "CallStatusSummaryReport",
"Interval": 10
},
{
"ReportName": "AgentStatusDetailReport",
"Interval": 10
},
{
"ReportName": "LineReport",
"Interval": 10
}
Note:
The actual Performance Metrics displays the LineReport with the widget header Call Details
Data Update Interval - UI
Information about the Data Update Interval is also available in the Campaign Manager application. Login to the Campaign Manager application and go to Reports > Performance from the main menu. On clicking the Information button, the report description and the refresh interval are shown.
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Data Update Interval Fields
Field | Description |
|---|---|
Sender | The service / component sending the packet. |
Receiver | The receiver (client connected to the Websocket server) of the packet. |
Message Type | The purpose for which the packet is sent. In this case, it is to get data related to refresh intervals for Performance Metrics. |
Data | |
Report Name | Name of the report for which data is being refreshed. |
Interval | This is the interval, in seconds, at which the report data is being refreshed. |
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