Define Display Format for Phone Numbers

Admins can configure the phone number display format in Workspace Admin, assigning a region (Example: United States) and specifying a format (Example: E.164, International). The configured format is reflected in agents' gadgets ensuring consistent and region-appropriate phone number representation.

To assign a region and display format to the phone numbers, follow these steps:

On the Common Widget Settings page, the Phone Number Format section is displayed with the following fields:

1. Region - An auto-complete text box that lets you to quickly find and select a suitable region by typing in keywords or partial matches. For example, United States. Select the required region name.

   Notes:

   1. Selecting None hides the Phone Format dropdown menu, resulting in no formats being displayed.

   2. By default, the United States region is selected.

2. Number Format - Select the required phone format. The dropdown menu contains the following four phone number formats to choose from:

   1. National

   2. International

   3. E164

   4. RFC3966

   Note:

   By default, the National format is selected.

c. Click Save.

Phone Number Format Examples

Here is how phone numbers appear in each supported format:

• NATIONAL - (415) 555-2671

• INTERNATIONAL - +1 415 555 2671

• E164 - +141555552671

• RFC3966 - +1-415-555-2671