Detail Report

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To create report:

Click the + Create Historical Report icon.
Select Detail report and click Create.
Select the appropriate Timezone from the dropdown list to generate the report for a specific timezone. The default timezone is set in the browser.
Select the Period from the dropdown list to view the report for a specific period. The default value is set to Today.
1. Today
2. Yesterday
3. This Week
4. Last Week
5. This Month
6. Last Month
7. Last N Days - If you select this option, enter the number of days for the report to view.
8. Custom Date Range - If you select this option, enter the date range period to view report for a defined period.
Note:
The maximum period allowed is 180 days to maintain optimal performance and efficiency.

Apply Filter

Go to the Filter section.
On the Channel tab, select the channel type from the following options:
1. SMS
2. Voice
3. Email
On the Global List tab, select the appropriate global list IDs.
On the Campaign Group tab, select the appropriate Campaign Groups.
On the Campaign tab, select the appropriate Campaign.
On the List tab, select the appropriate list IDs. List IDs are visible only for selected Campaigns.
On the CSS Group tab, select the appropriate CSS Groups. CSS Groups are visible only for the selected Campaigns.
On the CSS tab, select the appropriate CSS. CSSs are visible only for the selected Campaigns.
On the Agent tab, select the appropriate agent.
On the Outcome tab, select the appropriate outcome.
On the Status tab, select the appropriate status of the contact.
On the Attempt tab, select the contact attempt type from the following options:
1. Attempted RPC
2. Attempted Non RPC
3. Attempted
4. Non Attempted
On the Condition tab, create the condition if applicable. The condition feature allows building custom conditions. Press the '{' key to access a pop-over suggesting system fields and business fields.

Go to the Elements section.
On the Attributes tab, select the relevant fields to generate the report. For more information about the fields, see Attribute.
On the Delivery tab, select the relevant fields to generate the report. For more information about the fields, see Delivery.
On the Processing tab, select the relevant fields to generate the report. For more information about the fields, see Processing.
On the Result tab, select the relevant fields to generate the report. For more information about the fields, see Result.
On the Computed tab, select the relevant fields to generate the report. For more information about the fields, see Computed.
On the Business Parameters tab, select the relevant fields to generate the report. To view Business Parameters, at least one campaign must be selected. These parameters are retrieved from the selected campaign.
Select the Channel from the dropdown list to view elements based on the selected channel. The available options are:
1. Voice: Displays elements specific to voice interactions.
2. SMS: Shows elements related to SMS communication.
3. Email: Displays parameters specific to email interactions.
4. All: Allows you to view all elements regardless of the channel.