Campaign Manager must provide the following details:
FQDN
Campaign Manager AWS AE EC2 IAM Role ARN
Campaign Manager AWS Account ID
IPs for Chime voice communication Whitelisting
IPs to whitelist in Customer VPC Security Group
APIDestination Endpoint for Event Bridge
Customer must provide the following details:
Customer AWS Account ID
IAM Assume Role ARN - Amazon Connect
AE_PASSWORD from Secrets Manager
NAT Gateway IPs created from scripts
Amazon Connect Details
Amazon Connect Region
Amazon Connect ARN
Amazon Connect CCP URL
Amazon Connect DID List (Configured for Outbound) – Need 1 DID for every 3 active agents. This is applicable for Tethered model.
Amazon Connect Test Agent IDs with password to login into CCP and take calls. Ensure these are not IAM user IDs.
Amazon Connect Admin Username and Password
AWS Chime Details—This is applicable for Tethered model.
Amazon Chime Voice Connector ID
Amazon Chime Voice Connector Outbound Host Name
Amazon Chime Voice Username and Password
Amazon Chime Voice Connector CLI (or a Valid US Phone Number to use as CLI for Outbound)
Also known as Fully Qualified Domian Name. This is the complete domain name for a specific computer, or host, on the Internet. It specifies all domains - right from the top- to the root-level domain.
The role assigned to an user in a contact center. Typically, roles can be agent, supervisor, or administrator.
A Group is a mapping for a collection of agents. The Group has a 1:1 integration with the campaign of the partner dialer platform or with the Queue of the partner ACD platform.
See Queue also.
Also known as Application Programming Interface. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.
A Destination is any tool or service you want to send source data to. Destinations can be campaign managers, CRMs, etc.
Also known as Uniform Resource Locator. This is the global address of any resource on the internet. This address contains various parts like the domain and the IP address, including the location.
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
Also known as ANI, Automatic Number Identification, or Calling Line Identification. A feature that displays the caller's telephone number so that the caller can be identified. This is done by passing the telephone number over the network to the to the receiving location. This is referred to as a Caller ID or Calling Line Identification (CLI).
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