Campaign Manager must provide the following customer-specific details:
FQDN
Agent Workspace URL / Agent Client URL
Chime Telenetix Adaptor URL
Tenant App Key
Tenant App Secret key
The customer must provide the following details:
Customer UJET Business Unit information:
Account Details – URL, Username and Password
DNIS (DAP – Direct Access Point) – Number to be dialed to reach the agents.
Also known as Fully Qualified Domian Name. This is the complete domain name for a specific computer, or host, on the Internet. It specifies all domains - right from the top- to the root-level domain.
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
Also known as Uniform Resource Locator. This is the global address of any resource on the internet. This address contains various parts like the domain and the IP address, including the location.
A tenant is a business entity that occupies a part or all of a contact center. A large contact center may have multiple tenants with different businesses, differing requirements for agents and other contact-center resources. A single, large business entity can also take multiple tenancies in a contact center for different lines of business.
Also known as Dialed Number Identification System. This is a feature that identifies the telephone number that the caller dialed to reach the contact center.
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