Disconnect Call
    • Dark
      Light

    Disconnect Call

    • Dark
      Light

    Article summary

    Overview

    This API allows an Agent to disconnect a customer call.

    Pre-requisite

    The agent must be on an active customer call.

    Sequence Diagram

    Message Structure

    Request Parameters

    Value

    channel

    Amazon

    topic

    OutboundCall

    subtopic

    Disconnect

    source

    «app-name-broadcasting-this-message»

    Data Parameters

    Parameter

    Data Type

    Description

    Sample Value

    No data parameters.

    Response Parameters

    Value

    Not applicable.

    Possible Error Cases

    Error Type

    Code

    Message

    DISCONNECT_CALL_FAILED

    Acqueon Campaigns Failure Error Message.

    Disconnecting call failed.

    Sample Response

    {
        "channel": "Amazon",
        "topic": "OutboundCall",
        "subtopic": "Disconnect",
        "source": "myapp"
    }


    Was this article helpful?

    Changing your password will log you out immediately. Use the new password to log back in.
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    ESC

    Eddy AI, facilitating knowledge discovery through conversational intelligence