DNC Blocked
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DNC Blocked
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DNC Blocked report lists the contact numbers and the Mode for contacts that are blocked from dialing due to DNC restriction. Go to Report List > DNC Blocked to view report parameters.
To view reports:
Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Select the Show Only Agent Set DNC checkbox to view only the contacts that are set as DNC by the agents.
To filter a particular DNC enabled number, or any Business Field, enter the same in the DNC Number or Business Field text box.
Note:
When the DNC Number or Business Field text box is used, the corresponding report is rendered only if the input exactly matches a record.
Select a Channel from Voice, SMS, or Email.
Select the Filter Criteria. For more information, see Report Filter Criteria.
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file.
Report Fields
Report displays the following parameters:
Fields | Description |
|---|---|
CampaignID | Campaign ID for which the report is generate. |
Contact_Number | Contact number that is blocked from dialing due to compliance restrictions. |
Mode | Mode on which the call was supposed to be dialed. |
Blocked_At | Date and time the contact was marked as DNC and blocked from dialing. |
DNC_Businessfield | Value of the business field, using which DNC block has been enabled for the contact. |
Blocked_By | Field name, based on which the contact is marked DNC such as phone number, business field, and so on. |
Agent_ID | Agent ID of the agent handling this call. |
Agent_Name | Name of the agent handling this call, as First Name,Last Name. |
Agent_Login_Name | Login name that the agent uses to log in to the agent desktop. |
DNC_Start_DateAndTime | Date and time from which DNC has been enabled for the contact. |
DNC_End_DateAndTime | Date and time till which DNC has been enabled for the contact. |
DNCType | Type of DNC applied for the corresponding Campaign. It can be either Category-specific, Campaign-specific or Global. |
DNCCampaignCategory | Campaign Category based on which a given contact is blocked with DNC. |
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