Download Browser Logs from Softphone

The Acqueon Workspace logs store Agent actions and timing. The logs include the details related to Amazon events, Campaign Manager events, Salesforce events and all interactions happening to-and-fro Acqueon Workspace that can help troubleshoot issues.

Note:

This section is applicable to both Tethered and Untethered architecture.

To download the browser logs:

• On the Acqueon softphone, click the More icon and choose Download.

• The application downloads a file that contains all logs related to the specific session. The Agent Login ID_DateTime.txt file is saved to your browsers default directory.

• The logs are downloaded.

• You can extract the logs from the CCP Log parser as shown.

• You can also inspect the console logs to see the browser logs that you have downloaded via the softphone.