Download Browser Logs from Softphone

The Acqueon Workspace Log entries store Agent actions and timing. The logs include the details related to Cisco events, Campaign Manager events, Salesforce events, and all interactions happening with Acqueon Workspace. These can help with troubleshooting.

To download the browser logs:

1. On the Acqueon softphone, click the User icon and choose Download.

   

2. The application downloads a file that contains all logs related to the specific session. The ‘Agent Login ID_DateTime.txt’ file is saved to your browser’s default directory.

3. The logs are downloaded as shown in the below screenshot.

5. You can extract the logs from the CCP Log Parser as shown below:

The logs are written in two different ways:

1. ConsoleLogs (Download Browser Logs).

2. DexieLogs – This is an IndexedDB, provides an API for developers.

The download browser logs information is also available in the Console login page. To view the logs, right-click the web browser and click Inspect.

Select the Console tab. The logs of all the components of the softphone are listed as shown below:

The Download Browser Logs option allows users to download logs containing logging information for all components whereas the console application helps the developer to filter and check any specific log/component.

The console data disappears when the agent refreshes the page. To recover the data post refresh of the page, click the Application tab.

Settings in the ConsoleLogs and DexieLogs can determine if sensitive data like agent password or customer data is written to the logs.

When set to false, which is the default setting, no sensitive data is written to the logs. When set to true, the application writes the sensitive data to the logs.