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Drop Consult Call
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Drop Consult Call
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Overview
This API allows an Agent to drop the consult call with another agent.
Pre-requisite
The agent must be on an active consult call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | ConsultDrop |
source | «app-name-broadcasting-this-message» |
Data Parameters
Parameter | Data Type | Description | Sample Value |
|---|---|---|---|
No data parameters. |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | OutboundCallStateChange |
message | Refer Outbound Call Parameters |
Possible Error Cases
Error Type | Code | Message |
|---|---|---|
CONSULT_DROP_FAILED | Acqueon Campaigns Failure Error Message. | Consult drop failed. |
Sample Request
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "ConsultDrop",
"source": "myapp"
}Sample Response
Customer call event with CustAnswered status. (calltype: Regular-Call)
Consult call event with DROPPED status. (calltype: Consult)
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