This API allows an Agent or Supervisor to make a request to drop other participants from a Conference, based on the permission set by the Administrator.
Pre-requisite
This API is only available for supervisors; the agent must be on an active call.
Also known as Application Programming Interface. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
An executive in a contact center who oversees in the management of agents, assignment of teams, etc. A supervisor can barge in to any call that an agent is on, help the agent in a consult call, and perform general monitoring of mapped agents.
This is a call that has more than two parties connected. When an agent on a call (with a customer) adds another party (either another agent, a supervisor, or a third party), this call becomes a conference.
An administrator is a human entity in an organization who create users, assign access rights to users, and perform various administrative tasks in a contact center application (like but not limited to assigning agents to teams / skills / queues, creating reason codes, etc.).
A grouping of agents based on a specific parameter. These can be business-, schedule-, or skill-defined parameters.
A JSON Object is an unordered collection of name / value pairs. For example, an API could return a JSON Object as a response for Agent Details. The object could contain name-value pair for Agent ID, Agent Name, Login DateTime, etc.
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