Drop Tethered Call
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    Drop Tethered Call

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    Article summary

    Overview

    This API is used to drop the tethered call established with Acqueon Campaigns.

    Pre-requisite

    The Agent must be on an active tethered connection.

    Sequence Diagram

    Message Structure

    Request Parameters

    Value

    channel

    Amazon

    topic

    OutboundCall

    subtopic

    DropNailedCall

    data

    • If any not-ready code is sent, the agent is  moved to given state after nail-up call drop.

    • If no data is sent, the agent is moved to Outbound or Offline state after nail-up call drop.

    • If an invalid code is sent, the agent is moved to Offline state after nail-up call drop.

    Data Parameters

    Parameter

    Data Type

    Description

    Sample Value

    No data parameters.

    Response Parameters

    Value

    Response is the same as Outbound Call Event API response.

    Possible Error Cases

    Error Type

    Code

    Message

    DROP_TETHERED_CALL_FAILED

    Acqueon Campaigns Failure Error Message.

    Drop tethered call failed.

    Sample Request

    No sample request

    Sample Response

    {
        "channel": "Amazon",
        "topic": "OutboundCall",
        "subtopic": "DropNailedCall",
        "source": "myapp"
    }


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