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Email Outcome
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Email Outcome
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Email Outcome Report shows details of Outcomes set by agents for Email interactions with customers. Go to Report List > Email Outcome to view report parameters.
To view reports:
Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Select the Filter Criteria. For more information, see Report Filter Criteria.
Click Show Records to populate the report. Expand the record to view in detail.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.
Fields
Report displays the following parameters:
Fields | Description |
|---|---|
Campaign Group | Campaign Group for this Email Interaction. |
ListID | List ID of email contact. |
ContactID | Contact ID of email contact. |
Campaign ID | Campaign ID of email contact. |
Outcome | Outcome set by an Agent. |
Email address of the contact. | |
Email_Activity_DateTime | Date and time that the agent set the outcome for this Email interaction. |
Business Fields (1-25) | All configured business fields are listed at one Business Field per column. |
Unique_Identifier | Additional Business Parameter to identify this specific contact. |
Mode | Mode of the interaction, Email. |
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