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Fields | Description | Mode | Cisco UCCE | Cisco UCCX | Amazon Connect | Service Cloud Voice | Twilio Flex | UJET | Genesys PureCloud | Five9 VCC | Nice CXone | Avaya POM |
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Campaign Group | It is the name of the Campaign Group to which the contacts belong. | Voice, SMS, Email | ||||||||||
Pacing | It displays the pacing mode of the contact attempt. Example: Preview, Progressive, Predictive. | Voice | ❌ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ❌ | ❌ |
Campaign | It is the name of the campaign to which the contact belongs. | Voice, SMS, Email | ||||||||||
Global List ID | It is the ID generated by the application for each list placed for global upload. This ID is unique within the system. | Voice, SMS, Email | ||||||||||
List ID | It is the List ID generated by the application for this list. This ID is unique within a campaign. | Voice, SMS, Email | ||||||||||
Contact ID | It is a unique ID for a contact within a campaign. | Voice, SMS, Email | ||||||||||
Uploaded Time | It displays the time when the contacts are uploaded. | Voice, SMS, Email | ||||||||||
LCM Key | It is unique Id Campaign Manager system for the attempt. | Voice, SMS, Email | ||||||||||
Dialer Reference ID | It is unique Id in the respective dialer system. | Voice | ||||||||||
From Mode | The Email ID used to initiate a SMS, or email. Or, the Caller ID used to initiate a call. | Voice, SMS, Email | ||||||||||
Source Campaign ID | The ID of the original campaign from which data is transferred (empty for the first source campaign). | Voice, SMS, Email | ||||||||||
Source Contact ID | The contact ID transferred from the originating campaign (empty for the first source campaign). | Voice, SMS, Email | ||||||||||
Chained | Indicates whether the contact/data is moved or copied between campaigns. | Voice, SMS, Email | ||||||||||
Destination Campaign ID | The ID of the campaign receiving contacts or data from a source campaign. | Voice, SMS, Email | ||||||||||
Destination Contact ID | The contact ID assigned in the destination campaign after being transferred from a source campaign. | Voice, SMS, Email |