Delivery
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Delivery
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Fields | Description | Mode | Cisco UCCE | Cisco UCCX | Amazon Connect Tethered | Service Cloud Voice | Twilio Flex | UJET | Genesys PureCloud | Five9 VCC | Nice CXone | Avaya POM |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Attempt | It is the attempt number, such as first attempt, second and so on. | Voice, SMS, Email | ||||||||||
Mode Value | It is the customer phone number or email ID. | Voice, SMS, Email | ||||||||||
Mode | It is the phone type, email or SMS for the mode. | Voice, SMS, Email | ||||||||||
Channel | It displays the name of the channel that refers to the method of communication used to interact with a customer. | Voice, SMS, Email | ||||||||||
Scheduled Delivery Time | It displays the scheduled date and time for when a contact is supposed to be delivered. This could refer to the time of a call with a contact, callback appointment, or the newly arranged date and time for the contact. | Voice, SMS, Email | ||||||||||
Actual Delivery Time | It displays the date and time when the contact is actually delivered. | Voice, SMS, Email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Contact Nature | It display the type of contacts such as Fresh, Rescheduled, Normal Callback, Personal Callback, AEM-Fresh, AEM-Rescheduled, Fresh-Moment, and AEM-Fresh-Moment contacts. | Voice, SMS, Email | ||||||||||
Consent | It displays whether the contact has consent or non-consent. | Voice, SMS | ||||||||||
Manual | It displays whether the contact is dialed manually. | Voice | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
CSS Condition | It shows the specific Contact Strategy Selection (CSS) condition selected for selecting the contact. | Voice, SMS, Email | ||||||||||
Digital Template Name | It must be provided when using a Script Designer. For SMS, specify the SMS template name. For Email, specify the Email template name. | Voice, SMS, Email |
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