Post-call Scripts

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Post-Call Script Before

Post-call Script After	Data Type	Description
CampaignGroupID	nvarchar(64)	Cisco Campaign Group ID, this is an Internal ID of Campaign Group (refer Obd_Campaign_Group table).
CampaignID	nvarchar(64)	Unique ID for a campaign.
DialPlanName	nvarchar(64)	Contact Strategy that is used to reschedule the contact for this attempt.
ContactId	nvarchar(128)	Unique ID for a contact.
ModeId	int	Internal ID of Mode Name (refer OBD_Modes table).
RescheduleModeId	int	A mode ID to which the contact is rescheduled for the next attempt.
CallStartDate	DateTime	Rescheduled Call Start Date.
CallEndDate	DateTime	Rescheduled Call End Date.
ContactRetries	int	Attempts made for the contact so far.
DailyRetries	int	The number of attempts dialed today. It is reset when day changes.
ModeRetries	int	The number of tries in the same mode. This is reset when dialing switches to the different mode.
OutcomeRetries	int	The number of attempts agent sets the same outcome. For Telephony Outcome, It is reset when mode switches. For Business Outcome, the counter is not reset even mode switches.
CycleRetries	int	The number of cycles completed. When all modes for a contact is dialed once then it considered as cycle completed. The next cycle commences after this.
Outcome	int	Outcome of the contact attempt such as Telephony or Business Outcome.
Status	int	The status of the contact after executing the Reschedule algorithm.
ContactNumber	nvarchar(64)	Phone number to which the call will be dialed (or) Email ID to which the email will be sent.
ValidModes	nvarchar(256)	Number of Modes available for a contact. This field holds the value of List of Mode ID, separated by the pipe character.
IsProcessOutcome		Flag to determine which outcome is to be processed. This flag is mainly used for Dual Outcome. When agent sets both Telephony and Business Outcomes, the flag is: True for Telephony Outcome - is used to reschedule the contact. False for Business Outcome - is used only for reporting and chaining.
CallID		A unique identifier for each call across the campaigns, used to identify calls including those with dual outcomes.
RefCallID		This is used only for calls with dual outcome. The primary outcome Call ID is copied here.
RetainPCB		The flag that identifies if the Callback should stay with the same agent.
IsCallback		The flag that identifies if the attempt is made for callback.
ConditionID	int	The CSS Condition through which the contact is picked up for dialing. This is an internal ID (refer Obd_CustomFilter table).
BussFld1 to BussFld20	nvarchar(128)	Value of Business field1 to Value of Business field20
BussFld21 to BussFld30	nvarchar(max)	Value of Business field21 to Value of Business field30
ContactDetail	nvarchar(max)	Optional Business field value. This field will hold the value in XML type.
GID	int	Global List ID
ListID	int	ListID (Unique ID for a Campaign).
ChildListID	int	This is secondary list ID. The child list ID is different within a list while records are appended again after list is generated.
AgentComments	nvarchar(4000)	Comments set by an agent during the conversation with the customer.
TargetAmount	float	Sale made for the interaction. This is set by an agent after completing the conversation with customer.
DeliveredType	int	Indicates the delivery method of the contact, either via dialer or non-PEWC modes. Expected Values: NONPEWC-Callback NONPEWC-AEM NONPEWC-Regular Dialer-Callback Dialer-AEM Dialer-Regular
TargetCampaignGroup	nvarchar(32)	A Cisco Campaign to which the contact is delivered to. This is used only for Shared List campaigns.
ContactPriority	int	Priority of the contact. This is incremented / decremented based on the outcome received (Telephony / Business Outcome).
Agentperipheralnumber	int	Agent ID of the agent who has handled this attempt.
Skillgroupskilltargetid	int	Skill Group ID, used only for the Cisco dialer.
ChannelType	int	Channel Type of Mode. 1 - SMS 2 - Voice 3 - Email.
DialerDateTime	DateTime	The date time at which the dialing is completed.
CampaignGroupName	nvarchar(32)	Name of the dialer Campaign (Campaign Group)
AccountNumber	nvarchar(64)	It is a unique ID to identify a call attempt for a contact.
CallType	nvarchar(30)	0 - Regular 1 - Callback 2 - AEM
UserID	nvarchar(32)	This field is no longer in use.
ContactTries	tinyint	An attempt the contact has completed so far. (Excluding the current attempt)
CallbackRegisteredType	int	A Type of callback the agent is set for. 1 - Personal Callback 2 - Regular Callback
CallBackDateTime	nvarchar(50)	The date time at which the callback is requested by the customer.
DeliveredTime	DateTime	A date time at which the contact is delivered to dialer.
Duration	bigint	Talk Time between Agent and Customer. This is shows in Minutes.
CallStartDateTime	DateTime	The date and time that agent answers the call.
ScheduledDeliveryTime	DateTime	Represents the contact's start datetime applicable for rescheduled contacts.
CallbackRetries	int	Number of attempts receiving "Agent Reservation Failure" as an outcome. This is used to switch the contact from PCB to NCB.
ActivityID	int	No longer used.
ICMId	int	ID from which ICM this attempt is made. This is used only for Tenant module.
IsAuthorized		No Longer used.
IsPostCallScript		Flag to check if a post-call script is available.
IsWireless	bit	Flag to check if the contact number is Wireless contact.
CallReferenceID	nvarchar(32)	This field is no longer in use.
ICRCallKey	int	No longer used.
PeripheralCallKey	int	No longer used.
RouterCallKeyDay	int	This is specific to Cisco UCCE. This is a unique ID that is created once a day. (This number will not duplicate for a specific day.)
RouterCallKey	int	This is specific to Cisco UCCE. This is a unique ID that is created once a day.
RouterCallKeySequenceNumber	int	No longer used.
ReservationCallDuration	bigint	No longer used.
PreviewTime	DateTime	No longer used.
DialingMode	nvarchar(32)	Refers to the pacing mode used in Dialer Integration.
SFUID	nvarchar(MAX)	This is an internal ID for the user who has Sales Force access (refer Obd_User table). This field is mainly used to identify the user who downloaded the contact from the Service Cloud Voice.
SFLeadId	nvarchar(256)	This is the Salesforce Lead ID. This ID is filled when contacts are downloaded from the Service Cloud Voice.
SFContactId	nvarchar(256)	This is the Salesforce Contact ID. This ID is filled when contacts are downloaded from the Service Cloud Voice.
CallBackRequestedBy	nvarchar(64)	Indicates the Agent ID of the requesting agent for Personal Callback requests.
CallBackAttemptType	nvarchar(3)	The type of callback contacts system has delivered to dialer. 1 - PCB 2 - NCB
IsCurrentCycleCompleted	int	A flag to identify whether the current cycle is completed.
CurrentCycle	int	Cycle count of the current cycle.
Campaignkey	int	A Unique ID for the Campaign (refer Obd_Campaign Table)
PreviousLeadScore	int	Lead Score of the contact before the current attempt.
CurrentLeadScore	int	Lead Score of the contact after the current attempt.
StatusReasonId	int	Internal ID for Status Description (refer Obd_ContactStatusCode table).
StatusChangedBy	nvarchar(256)	This field is no longer in use.
StatusChangedAt	DateTime	The date and time when the status is changed for contact.
ActualCValue	nvarchar(256)	Original Cvalue. This excludes the Campaign Prefix.
DNCBussField	nvarchar(256)	The value of the business field which is marked for DNC which blocks the contact.
BlockedBy	nvarchar(256)	This is to identify what blocks a contact as DNC (either Business Field DNC / Phone Number)
IsInbound	bit	A flag to identify this attempt is to consider for Inbound.
DailyRetriesValue	int	Number of attempts made today (Including Current attempts).
IncrementRetriesForInbound	bit	A flag to identify whether the Daily retries should be incremented for the current attempt of the contact.
DeviceID	nvarchar (255)	The ID of the device used for Identity Authentication.
DNCBlockedStartDate	DateTime	The contact is blocked as DNC commencing this date.
DNCBlockedEndDate	DateTime	The DNC block for the contact ends on this date.
DNCType	nvarchar(10)	The DNC type for global or a specific campaign.
ZONENAME	nvarchar(max)	The mode’s zone name. The current mode that the contact has picked.
ZIPCODE	nvarchar(32)	The Zip Code of the contact.
Uploadedtime	DateTime	The date and time when the contacts are uploaded.
DialerAgentCallback	bit	This indicates who has set a specific callback - external agent or clicker agent.
OverridePEWCValidation	bit	It is used to determine whether a customer has permitted to auto dialing for one immediate delivery, without PEWC validation.
SMSTransactionCount	int	The number of SMS transactions for the contact.
StateLawGroupName	nvarchar(128)	The State Law Group name.
BussfldDNCValue1	nvarchar(128)	This is the business field based on which a contact is marked as DNC.
NICEContactId	nvarchar(64)	This is set aside for the Nice CXone dialer.
IdentityAuthenticationEnabled	bit	This indicates if the contact is enabled for Identity Authentication or not.
TotalPrimaryAuth	int	The number of fields enabled to authenticate of a contact via a primary authentication. For example, three fields - mother’s name, date of birth, and debit card number may be verified for authentication.
VerifiedPrimaryAuth	bit	This indicates whether the primary authentication was successful or not.
TotalSecondaryAuth	int	The number of fields enabled to authenticate of a contact via a secondary authentication. For example, two fields - SSN and debit card PIN may be verified for authentication.
VerifiedSecondaryAuth	bit	This indicates whether the secondary authentication was successful or not.
CampaignCategoryID	int	The campaign category ID.
DNCCampaignCategoryID	string	The DNC category ID.
CampaignCategoryName	nvarchar(64)	The campaign category name.
DiallerReferenceID	String	This is a unique ID referring to the dialer that dials out the call.
BUSINESSOUTCOME	int	This is related to the RetValue field. While RetValue is set to false, it is mandatory tor the agent to set the Business/Telephony outcome when it is desired to prevent the contact from dialing.
DELETED	int	This indicates if the outcome is deleted or is still a valid outcome.
RPCType	nvarchar(8)	This indicates the Right Party Connect (RPC) type.
GlobalRetry	bit	This flag determines if the global retries count should be incremented for the current attempt of the contact.
DailyRetry	bit	This flag determines if the daily retries count should be incremented for the current attempt of the contact.
ModeRetry	bit	This flag determines if the mode retries count should be incremented for the current attempt of the contact.
OutcomeRetry	bit	This flag determines if the outcome retries count should be incremented for the current attempt of the contact.
AgentView	bit	This flag determines if the outcome can be viewed by the agent or not.
DefaultOffset	int	This the default time zone offset from GMT for the contact.
DefaultCloseContact	bit	This is the flag to indicate if the contact should be closed based on the outcome set by the agent.
DefaultMaxRetry	int	This flag determines if the maximum retries count should be incremented for the current attempt of the contact.
DialerID	int	This is the dialer ID assigned by the application when a dialer is created.
PaceID	int	This is the ID assigned to the pacing mode when creating a campaign.
CampaignGroup	nvarchar(64)	This is the Campaign Group name as created by the user or synchronized from the dialer.
IsNonAttempt	bool	Indicates whether the call record was marked as a non-attempt.
NextScheduleDateTime	datetime	Indicates the next scheduled interaction time—callback datetime for callbacks and reschedule datetime for regular calls.
Platformcontactid	int	Applicable only in Dialer Integration scenarios. Used to track contact identifiers specific to the dialer platform.
CallStartTime	datetime	The date and time when the call starts.
CallEndTime	datetime	The date and time when the call ends.
PreviewDuration	int	The total duration, in seconds, that the contact is in preview mode before the call is made.
PreviewDateTime	datetime	The date and time when the contact enters preview mode.
AgentPreviewDuration	int	The duration, in seconds, that the agent spends previewing the contact before the call.
DialerReceivedCallDuration	int	The total duration, in seconds, that the dialer receives the call before processing it.
DialerCallDuration	int	The total duration, in seconds, of the call handled by the dialer.
CallAbandonDuration	int	The duration, in seconds, between when the call is initiated and when it is abandoned.
IsBTTCEnabled	boolean	Indicates whether BTTC (Before Time to Connect) functionality is enabled.
TenantID	nvarchar(64)	The unique identifier of the tenant.
SubTenantID	nvarchar(64)	The unique identifier of the subtenant within a tenant.
IsComplianceRequired	boolean	Indicates whether compliance checks are required for the contact or call.
IsComplianceEnabled	boolean	Indicates whether compliance functionality is enabled for the tenant.
ConvertCBtoNormalCall	boolean	Indicates whether a callback is converted to a normal call.
IsSkipTraceEnabled	boolean	Indicates whether skip trace functionality is enabled for the campaign or tenant.
PassRetries	int32	Specifies the number of retry attempts made for the contact.
ContactNature	string	Defines the nature of the contact, such as inbound or outbound.
ContactType	string	Specifies the type of contact, for example, voice, email, or chat.
BFVersion	string	Indicates the version of the business framework or configuration used for the contact.
ComputedDurationInMS	int32	Represents the total duration of the call or interaction in milliseconds.
NextScheduleDateTime	string	The date and time when the next interaction or callback is scheduled.
NextScheduleMode	string	Indicates the mode used for the next scheduled interaction, such as voice or callback.
IsAgentConnected	boolean	Indicates whether the agent successfully connected to the contact.
CPADetected	boolean	Indicates whether Call Progress Analysis (CPA) was detected during the call.
IdentityAuthenticationSuccess	boolean	Indicates whether the contact’s identity was successfully authenticated.
ModeName	string	Specifies the name of the communication mode used for the contact.
AgentConnectedTime	string	The date and time when the agent was connected to the contact.
AnsweredDateTime	string	The date and time when the contact answered the call.
CPAResult	string	Describes the result of the Call Progress Analysis performed during the call.
CPATime	string	Specifies the timestamp or duration when the Call Progress Analysis event occurred.
DiallingModel	string	Defines the dialing model used for the campaign, such as progressive or predictive.
SubDialerName	string	The name of the sub-dialer used to route or handle the call.
OutcomeType	string	Describes the final outcome of the call, such as answered, abandoned, or busy.
WrapupData	string	Contains the wrap-up details or notes provided by the agent after completing the interaction.
RingingTime	string	The date and time when the call started ringing for the contact.
ANI	string	Represents the Automatic Number Identification (ANI) — the phone number of the caller.
BFVersion	string	Indicates the version of the business framework used during the interaction.
Resultsetby	string	Specifies the entity or system that determined the final result of the call.
ACWCompletionTime	string	The date and time when the After Call Work (ACW) process was completed.
ACWStartTime	string	The date and time when the After Call Work (ACW) process began.
DialerResultReceivedTime	string	The date and time when the dialer received the final call result.
QueueTime	string	The date and time when the call was placed in the queue.
CallDisconnectedTime	string	The date and time when the call was disconnected.
CustomerCallDuration	int32	The total duration of the call between the customer and agent, measured in seconds.
RingDuration	int32	The time, in seconds, that the call rang before being answered or disconnected.
TalkDuration	int32	The total talk time, in seconds, between the agent and the customer.
CPADuration	int32	The duration, in seconds, of Call Progress Analysis (CPA) before the call connection.
CPADetected	boolean	Indicates whether Call Progress Analysis (CPA) was detected during the call.
ACWDuration	int32	The total duration, in seconds, of After Call Work (ACW) completed by the agent.
QueueDuration	int32	The total time, in seconds, that the call remained in the queue before being answered or dropped.
TelephonicOutcome	int32	Represents the outcome of the telephonic interaction, such as successful, abandoned, or failed.
IsAgentConnected	boolean	Indicates whether the agent successfully connected to the customer.
HoldDuration	int32	The total time, in seconds, that the call was placed on hold.
DisconnectedBy	string	Identifies who disconnected the call — the agent, the customer, or the system.
DialerTethredCallID	string	The unique identifier assigned to the call thread by the dialer system.
DTMF	int32	Represents the Dual-Tone Multi-Frequency (DTMF) input received during the call.
OptoutDropOutcomeID	int32	The identifier for the outcome when a contact opts out or the call is dropped.
CampaignSpecificDNC	boolean	Indicates whether the contact is marked as Do Not Call (DNC) for the specific campaign.
EMCAgent	string	Identifies the EMC agent associated with the interaction or call.
SIPCallStatus	string	Describes the Session Initiation Protocol (SIP) call status at the end of the interaction.
IVRCallUUID	string	The unique identifier assigned to the call by the IVR system.
CPAFirstStreamTime	string	Indicates the timestamp when the first Call Progress Analysis (CPA) audio stream was detected.
DialerAttributes	string	Contains additional dialer-specific attributes associated with the contact or call.
FilterConditionID	int32	The identifier for the filter condition applied to the campaign or dialing process.
DialerAttributesModifiedBy	string	Specifies the user or system that last modified the dialer attributes.
ConsultConferenceDetails	string	Contains details of any consultative or conference call made during the interaction.
PreviewAction	string	Specifies the action performed during the preview phase, such as skip or dial.
IsAgentConnectedAMD	boolean	Indicates whether the agent was connected after answering machine detection (AMD).
IsCustomerABND	boolean	Indicates whether the customer abandoned the call before it was connected.
IsSystemABND	boolean	Indicates whether the system abandoned the call automatically.
IsAMD	boolean	Indicates whether answering machine detection (AMD) was triggered for the call.
IsCustomerAnswered	boolean	Indicates whether the customer answered the call.
ConversationUUID	string	The unique identifier assigned to the conversation session.
FilterGroup	string	Identifies the group or category of filters applied to the campaign.
IsClosedTeleFailed	boolean	Indicates whether the telephonic interaction failed after closure.
IsComplianceBlocked	boolean	Indicates whether the call or contact was blocked due to compliance restrictions.
IsCCBBlocked	boolean	Indicates whether the call was blocked because of a Closed Contact Blocking (CCB) condition.
IsClosedTeleSuccess	boolean	Indicates whether the telephonic interaction successfully closed.
IsBusinessFailed	boolean	Indicates whether the business process associated with the contact failed.
IsPreCallClosed	boolean	Indicates whether the call was closed before dialing.
IsNonAttempt	boolean	Indicates whether the contact was marked as a non-attempt.
IsPCBContact	boolean	Indicates whether the contact was identified as a PCB (Personal Callback) contact.
IsNCBContact	boolean	Indicates whether the contact is identified as a non-callback (NCB) contact.
IsPCBRegistered	boolean	Indicates whether the contact is registered as a personal callback (PCB) contact.
IsNCBRegistered	boolean	Indicates whether the contact is registered as a non-callback (NCB) contact.
IsConsent	boolean	Indicates whether the contact has given consent for communication.
IsNonConsent	boolean	Indicates whether the contact has not provided consent for communication.
Pzedonomized	boolean	Indicates whether the contact data is pseudonymized for privacy or compliance purposes.
IsManual	boolean	Indicates whether the contact or call was manually initiated.
IsRPCAttempt	boolean	Indicates whether a remote procedure call (RPC) attempt was made.
IsBusinessSucc	boolean	Indicates whether the business process was successfully completed.
IsNonRPCAttempt	boolean	Indicates whether a non-RPC attempt was made.
IsMCDOutcome	boolean	Indicates whether the call resulted in an MCD (Machine Call Detection) outcome.
IsEGZ	boolean	Indicates whether the contact is part of an EGZ (Extended Group Zone) configuration.
AgentPreviewActionTime	string	The date and time when the agent performed the preview action.
IsAttempted	boolean	Indicates whether a call attempt was made for the contact.
AgentOutcomeSetTime	string	The date and time when the agent set the final call outcome.
CTStatus	string	Represents the current telephony status of the contact or call.
OperatorTime	string	The date and time when the operator processed the contact or call.
OperatorActionTime	string	The date and time when the operator performed an action on the contact.
OperatorUserName	string	The username of the operator who handled the contact.
AgentAttempted	boolean	Indicates whether the agent attempted to contact the customer.
IVRAttempted	boolean	Indicates whether the IVR system attempted the call.
IVRConnected	boolean	Indicates whether the IVR system successfully connected the call.
CallInitiatedTime	string	The date and time when the call was initiated.
OutcomeDescription	string	Describes the result or outcome of the call.
SourceCampaignID	string	The campaign identifier from which the contact originated.
SourceContactID	int32	The contact identifier from the source campaign.
DestinationCampaignID	string	The identifier of the campaign where the contact was transferred or targeted.
DestinationContactID	int32	The contact identifier of the destination campaign or linked contact.
Chained	boolean	Indicates whether the contact or call is part of a chained sequence or workflow.
DualOutcome	boolean	Indicates whether the interaction resulted in dual outcomes, such as two recorded responses.
AgentLoginSessionID	int32	The identifier of the agent’s login session during the interaction.
DirectAgent	string	Specifies the agent directly assigned to handle the contact or call.
DigitalTemplateName	string	The name of the digital communication template used for the interaction.
EmailTemplateName	string	The name of the email template applied for the contact.
EmailSubject	string	The subject line of the email sent to the contact.
TwoWaySMSTransaction	boolean	Indicates whether the SMS interaction was a two-way communication session.
SMSSessionTimedOut	boolean	Indicates whether the SMS session timed out before completion.
TotalSMSSent	int32	The total number of SMS messages sent during the session.
TotalSMSReceived	int32	The total number of SMS messages received during the session.
TotalSMSDeliveryReceiptReceived	int32	The total number of delivery receipts received for sent SMS messages.
SMSSessionDuration	int32	The total duration, in milliseconds, of the SMS session.
FirstSMSResponseDuration	int32	The time, in milliseconds, taken for the first SMS response to be received.
SMSAttemptStartTime	datetime	The date and time when the SMS attempt started.
SMSAttemptEndTime	datetime	The date and time when the SMS attempt ended.
SMSDeliveryReceiptForLastSMS	boolean	Indicates whether a delivery receipt was received for the last SMS message.
IsAEMEnabled	boolean	Indicates whether AEM (Agent Engagement Management) functionality is enabled.
ListStopDate	string	The date when the contact list or campaign was stopped.
OutboundDurationInMS	int32	The total outbound interaction duration measured in milliseconds.
AgentDurationInMS	int32	The total duration, in milliseconds, that the agent was connected during the interaction.
IVRDurationInMS	int32	The total duration, in milliseconds, that the call spent in the IVR system.
ManualDurationInMS	int32	The total duration, in milliseconds, for manually initiated calls or interactions.
IsComplianceBTTCProcessed	boolean	Indicates whether compliance processing for BTTC (Before Time to Connect) has been completed.
IsConsent	boolean	Indicates whether the contact has given consent for communication.
IsNonConsent	boolean	Indicates whether the contact has not provided consent for communication.
Pzedonomized	boolean	Indicates whether the contact data is pseudonymized for compliance or privacy reasons.
IsManual	boolean	Indicates whether the call or interaction was initiated manually.
IsRPCAttempt	boolean	Indicates whether a Remote Procedure Call (RPC) attempt was made.
IsBusinessSucc	boolean	Indicates whether the business process was successfully completed.
IsNonRPCAttempt	boolean	Indicates whether a non-RPC attempt was made.
IsMCDOutcome	boolean	Indicates whether the call resulted in a Machine Call Detection (MCD) outcome.
IsEGZ	boolean	Indicates whether the contact is part of an Extended Group Zone (EGZ) configuration.
AgentPreviewActionTime	string	The date and time when the agent performed a preview action.
IsAttempted	boolean	Indicates whether a call attempt was made for the contact.
AgentOutcomeSetTime	string	The date and time when the agent set the final call outcome.
CTStatus	string	Represents the current call or telephony status of the contact.
OperatorTime	string	The date and time when the operator processed the contact or call.
OperatorActionTime	string	The date and time when the operator performed an action on the contact.
OperatorUserName	string	The username of the operator who handled the contact.
AgentAttempted	boolean	Indicates whether the agent attempted to connect with the contact.
IVRAttempted	boolean	Indicates whether the IVR system attempted the call.
IVRConnected	boolean	Indicates whether the IVR system successfully connected the call.
CallInitiatedTime	string	The date and time when the call was initiated.
OutcomeDescription	string	Describes the outcome or result of the call.
SourceCampaignID	string	The campaign identifier from which the contact originated.
SourceContactID	int32	The contact identifier from the source campaign.
DestinationCampaignID	string	The identifier of the destination campaign where the contact is routed or transferred.
DestinationContactID	int32	The contact identifier associated with the destination campaign.
Chained	boolean	Indicates whether the contact or call is part of a chained sequence or linked process.
DualOutcome	boolean	Indicates whether the interaction resulted in dual outcomes, such as two recorded responses.
AgentLoginSessionID	int32	The unique identifier of the agent’s login session during the interaction.
DirectAgent	string	Specifies the agent directly assigned to handle the contact or call.
DigitalTemplateName	string	The name of the digital communication template used during the interaction.
EmailTemplateName	string	The name of the email template applied for communication with the contact.
EmailSubject	string	The subject line of the email sent to the contact.
TwoWaySMSTransaction	boolean	Indicates whether the SMS interaction was a two-way communication session.
SMSSessionTimedOut	boolean	Indicates whether the SMS session timed out before completion.
TotalSMSSent	int32	The total number of SMS messages sent during the interaction.
TotalSMSReceived	int32	The total number of SMS messages received during the interaction.

Post-Call Script After

Post-call Script After	Data Type	Description
CampaignGroupID	nvarchar(64)	Cisco Campaign Group ID, this is an Internal ID of Campaign Group (refer Obd_Campaign_Group table).
CampaignID	nvarchar(64)	Unique ID for a campaign.
DialPlanName	nvarchar(64)	Contact Strategy that is used to reschedule the contact for this attempt.
ContactId	nvarchar(128)	Unique ID for a contact.
ModeId	int	Internal ID of Mode Name (refer OBD_Modes table).
RescheduleModeId	int	A mode ID to which the contact is rescheduled for the next attempt.
CallStartDate	DateTime	Rescheduled Call Start Date.
CallEndDate	DateTime	Rescheduled Call End Date.
ContactRetries	int	Attempts made for the contact so far.
DailyRetries	int	The number of attempts dialed today. It is reset when day changes.
ModeRetries	int	The number of tries in the same mode. This is reset when dialing switches to the different mode.
OutcomeRetries	int	The number of attempts agent sets the same outcome. For Telephony Outcome, It is reset when mode switches. For Business Outcome, the counter is not reset even mode switches.
CycleRetries	int	The number of cycles completed. When all modes for a contact is dialed once then it considered as cycle completed. The next cycle commences after this.
Outcome	int	Outcome of the contact attempt such as Telephony or Business Outcome.
Status	int	The status of the contact after executing the Reschedule algorithm.
ContactNumber	nvarchar(64)	Phone number to which the call will be dialed (or) Email ID to which the email will be sent.
ValidModes	nvarchar(256)	Number of Modes available for a contact. This field holds the value of List of Mode ID, separated by the pipe character.
IsProcessOutcome		Flag to determine which outcome is to be processed. This flag is mainly used for Dual Outcome. When agent sets both Telephony and Business Outcomes, the flag is: True for Telephony Outcome - is used to reschedule the contact. False for Business Outcome - is used only for reporting and chaining.
CallID		A unique identifier for each call across the campaigns, used to identify calls including those with dual outcomes.
RefCallID		This is used only for calls with dual outcome. The primary outcome Call ID is copied here.
RetainPCB		The flag that identifies if the Callback should stay with the same agent.
IsCallback		The flag that identifies if the attempt is made for callback.
ConditionID	int	The CSS Condition through which the contact is picked up for dialing. This is an internal ID (refer Obd_CustomFilter table).
BussFld1 to BussFld20	nvarchar(128)	Value of Business field1 to Value of Business field20
BussFld21 to BussFld30	nvarchar(max)	Value of Business field21 to Value of Business field30
ContactDetail	nvarchar(max)	Optional Business field value. This field will hold the value in XML type.
GID	int	Global List ID
ListID	int	ListID (Unique ID for a Campaign).
ChildListID	int	This is secondary list ID. The child list ID is different within a list while records are appended again after list is generated.
AgentComments	nvarchar(4000)	Comments set by an agent during the conversation with the customer.
TargetAmount	float	Sale made for the interaction. This is set by an agent after completing the conversation with customer.
DeliveredType	int	Indicates the delivery method of the contact, either via dialer or non-PEWC modes. Expected Values: NONPEWC-Callback NONPEWC-AEM NONPEWC-Regular Dialer-Callback Dialer-AEM Dialer-Regular
TargetCampaignGroup	nvarchar(32)	A Cisco Campaign to which the contact is delivered to. This is used only for Shared List campaigns.
ContactPriority	int	Priority of the contact. This is incremented / decremented based on the outcome received (Telephony / Business Outcome).
Agentperipheralnumber	int	Agent ID of the agent who has handled this attempt.
Skillgroupskilltargetid	int	Skill Group ID, used only for the Cisco dialer.
ChannelType	int	Channel Type of Mode. 1 - SMS 2 - Voice 3 - Email.
DialerDateTime	DateTime	The date time at which the dialing is completed.
CampaignGroupName	nvarchar(32)	Name of the dialer Campaign (Campaign Group)
AccountNumber	nvarchar(64)	It is a unique ID to identify a call attempt for a contact.
CallType	nvarchar(30)	0 - Regular 1 - Callback 2 - AEM
UserID	nvarchar(32)	This field is no longer in use.
ContactTries	tinyint	An attempt the contact has completed so far. (Excluding the current attempt)
CallbackRegisteredType	int	A Type of callback the agent is set for. 1 - Personal Callback 2 - Regular Callback
CallBackDateTime	nvarchar(50)	The date time at which the callback is requested by the customer.
DeliveredTime	DateTime	A date time at which the contact is delivered to dialer.
Duration	bigint	Talk Time between Agent and Customer. This is shows in Minutes.
CallStartDateTime	DateTime	The date and time that agent answers the call.
ScheduledDeliveryTime	DateTime	Represents the contact's start datetime applicable for rescheduled contacts.
CallbackRetries	int	Number of attempts receiving "Agent Reservation Failure" as an outcome. This is used to switch the contact from PCB to NCB.
ActivityID	int	No longer used.
ICMId	int	ID from which ICM this attempt is made. This is used only for Tenant module.
IsAuthorized		No Longer used.
IsPostCallScript		Flag to check if a post-call script is available.
IsWireless	bit	Flag to check if the contact number is Wireless contact.
CallReferenceID	nvarchar(32)	This field is no longer in use.
ICRCallKey	int	No longer used.
PeripheralCallKey	int	No longer used.
RouterCallKeyDay	int	This is specific to Cisco UCCE. This is a unique ID that is created once a day. (This number will not duplicate for a specific day.)
RouterCallKey	int	This is specific to Cisco UCCE. This is a unique ID that is created once a day.
RouterCallKeySequenceNumber	int	No longer used.
ReservationCallDuration	bigint	No longer used.
PreviewTime	DateTime	No longer used.
DialingMode	nvarchar(32)	Refers to the pacing mode used in Dialer Integration.
SFUID	nvarchar(MAX)	This is an internal ID for the user who has Sales Force access (refer Obd_User table). This field is mainly used to identify the user who downloaded the contact from the Service Cloud Voice.
SFLeadId	nvarchar(256)	This is the Salesforce Lead ID. This ID is filled when contacts are downloaded from the Service Cloud Voice.
SFContactId	nvarchar(256)	This is the Salesforce Contact ID. This ID is filled when contacts are downloaded from the Service Cloud Voice.
CallBackRequestedBy	nvarchar(64)	Indicates the Agent ID of the requesting agent for Personal Callback requests.
CallBackAttemptType	nvarchar(3)	The type of callback contacts system has delivered to dialer. 1 - PCB 2 - NCB
IsCurrentCycleCompleted	int	A flag to identify whether the current cycle is completed.
CurrentCycle	int	Cycle count of the current cycle.
Campaignkey	int	A Unique ID for the Campaign (refer Obd_Campaign Table)
PreviousLeadScore	int	Lead Score of the contact before the current attempt.
CurrentLeadScore	int	Lead Score of the contact after the current attempt.
StatusReasonId	int	Internal ID for Status Description (refer Obd_ContactStatusCode table).
StatusChangedBy	nvarchar(256)	This field is no longer in use.
StatusChangedAt	DateTime	The date and time when the status is changed for contact.
ActualCValue	nvarchar(256)	Original Cvalue. This excludes the Campaign Prefix.
DNCBussField	nvarchar(256)	The value of the business field which is marked for DNC which blocks the contact.
BlockedBy	nvarchar(256)	This is to identify what blocks a contact as DNC (either Business Field DNC / Phone Number)
IsInbound	bit	A flag to identify this attempt is to consider for Inbound.
DailyRetriesValue	int	Number of attempts made today (Including Current attempts).
IncrementRetriesForInbound	bit	A flag to identify whether the Daily retries should be incremented for the current attempt of the contact.
DeviceID	nvarchar (255)	The ID of the device used for Identity Authentication.
DNCBlockedStartDate	DateTime	The contact is blocked as DNC commencing this date.
DNCBlockedEndDate	DateTime	The DNC block for the contact ends on this date.
DNCType	nvarchar(10)	The DNC type for global or a specific campaign.
ZONENAME	nvarchar(max)	The mode’s zone name. The current mode that the contact has picked.
ZIPCODE	nvarchar(32)	The Zip Code of the contact.
Uploadedtime	DateTime	The date and time when the contacts are uploaded.
DialerAgentCallback	bit	This indicates who has set a specific callback - external agent or clicker agent.
OverridePEWCValidation	bit	It is used to determine whether a customer has permitted to auto dialing for one immediate delivery, without PEWC validation.
SMSTransactionCount	int	The number of SMS transactions for the contact.
StateLawGroupName	nvarchar(128)	The State Law Group name.
BussfldDNCValue1	nvarchar(128)	This is the business field based on which a contact is marked as DNC.
NICEContactId	nvarchar(64)	This is set aside for the Nice CXone dialer.
IdentityAuthenticationEnabled	bit	This indicates if the contact is enabled for Identity Authentication or not.
TotalPrimaryAuth	int	The number of fields enabled to authenticate of a contact via a primary authentication. For example, three fields - mother’s name, date of birth, and debit card number may be verified for authentication.
VerifiedPrimaryAuth	bit	This indicates whether the primary authentication was successful or not.
TotalSecondaryAuth	int	The number of fields enabled to authenticate of a contact via a secondary authentication. For example, two fields - SSN and debit card PIN may be verified for authentication.
VerifiedSecondaryAuth	bit	This indicates whether the secondary authentication was successful or not.
CampaignCategoryID	int	The campaign category ID.
DNCCampaignCategoryID	string	The DNC category ID.
CampaignCategoryName	nvarchar(64)	The campaign category name.
DiallerReferenceID	String	This is a unique ID referring to the dialer that dials out the call.
BUSINESSOUTCOME	int	This is related to the RetValue field. While RetValue is set to false, it is mandatory tor the agent to set the Business/Telephony outcome when it is desired to prevent the contact from dialing.
DELETED	int	This indicates if the outcome is deleted or is still a valid outcome.
RPCType	nvarchar(8)	This indicates the Right Party Connect (RPC) type.
GlobalRetry	bit	This flag determines if the global retries count should be incremented for the current attempt of the contact.
DailyRetry	bit	This flag determines if the daily retries count should be incremented for the current attempt of the contact.
ModeRetry	bit	This flag determines if the mode retries count should be incremented for the current attempt of the contact.
OutcomeRetry	bit	This flag determines if the outcome retries count should be incremented for the current attempt of the contact.
AgentView	bit	This flag determines if the outcome can be viewed by the agent or not.
DefaultOffset	int	This the default time zone offset from GMT for the contact.
DefaultCloseContact	bit	This is the flag to indicate if the contact should be closed based on the outcome set by the agent.
DefaultMaxRetry	int	This flag determines if the maximum retries count should be incremented for the current attempt of the contact.
DialerID	int	This is the dialer ID assigned by the application when a dialer is created.
PaceID	int	This is the ID assigned to the pacing mode when creating a campaign.
CampaignGroup	nvarchar(64)	This is the Campaign Group name as created by the user or synchronized from the dialer.
IsNonAttempt	bool	Indicates whether the call record was marked as a non-attempt.
NextScheduleDateTime	datetime	Indicates the next scheduled interaction time—callback datetime for callbacks and reschedule datetime for regular calls.
Platformcontactid	int	Applicable only in Dialer Integration scenarios. Used to track contact identifiers specific to the dialer platform.
CallStartTime	datetime	The date and time when the call starts.
CallEndTime	datetime	The date and time when the call ends.
PreviewDuration	int	The total duration, in seconds, that the contact is in preview mode before the call is made.
PreviewDateTime	datetime	The date and time when the contact enters preview mode.
AgentPreviewDuration	int	The duration, in seconds, that the agent spends previewing the contact before the call.
DialerReceivedCallDuration	int	The total duration, in seconds, that the dialer receives the call before processing it.
DialerCallDuration	int	The total duration, in seconds, of the call handled by the dialer.
CallAbandonDuration	int	The duration, in seconds, between when the call is initiated and when it is abandoned.
IsBTTCEnabled	boolean	Indicates whether BTTC (Before Time to Connect) functionality is enabled.
TenantID	nvarchar(64)	The unique identifier of the tenant.
SubTenantID	nvarchar(64)	The unique identifier of the subtenant within a tenant.
IsComplianceRequired	boolean	Indicates whether compliance checks are required for the contact or call.
IsComplianceEnabled	boolean	Indicates whether compliance functionality is enabled for the tenant.
ConvertCBtoNormalCall	boolean	Indicates whether a callback is converted to a normal call.
IsSkipTraceEnabled	boolean	Indicates whether skip trace functionality is enabled for the campaign or tenant.
PassRetries	int32	Specifies the number of retry attempts made for the contact.
ContactNature	string	Defines the nature of the contact, such as inbound or outbound.
ContactType	string	Specifies the type of contact, for example, voice, email, or chat.
BFVersion	string	Indicates the version of the business framework or configuration used for the contact.
ComputedDurationInMS	int32	Represents the total duration of the call or interaction in milliseconds.
NextScheduleDateTime	string	The date and time when the next interaction or callback is scheduled.
NextScheduleMode	string	Indicates the mode used for the next scheduled interaction, such as voice or callback.
IsAgentConnected	boolean	Indicates whether the agent successfully connected to the contact.
CPADetected	boolean	Indicates whether Call Progress Analysis (CPA) was detected during the call.
IdentityAuthenticationSuccess	boolean	Indicates whether the contact’s identity was successfully authenticated.
ModeName	string	Specifies the name of the communication mode used for the contact.
AgentConnectedTime	string	The date and time when the agent was connected to the contact.
AnsweredDateTime	string	The date and time when the contact answered the call.
CPAResult	string	Describes the result of the Call Progress Analysis performed during the call.
CPATime	string	Specifies the timestamp or duration when the Call Progress Analysis event occurred.
DiallingModel	string	Defines the dialing model used for the campaign, such as progressive or predictive.
SubDialerName	string	The name of the sub-dialer used to route or handle the call.
OutcomeType	string	Describes the final outcome of the call, such as answered, abandoned, or busy.
WrapupData	string	Contains the wrap-up details or notes provided by the agent after completing the interaction.
RingingTime	string	The date and time when the call started ringing for the contact.
ANI	string	Represents the Automatic Number Identification (ANI) — the phone number of the caller.
BFVersion	string	Indicates the version of the business framework used during the interaction.
Resultsetby	string	Specifies the entity or system that determined the final result of the call.
ACWCompletionTime	string	The date and time when the After Call Work (ACW) process was completed.
ACWStartTime	string	The date and time when the After Call Work (ACW) process began.
DialerResultReceivedTime	string	The date and time when the dialer received the final call result.
QueueTime	string	The date and time when the call was placed in the queue.
CallDisconnectedTime	string	The date and time when the call was disconnected.
CustomerCallDuration	int32	The total duration of the call between the customer and agent, measured in seconds.
RingDuration	int32	The time, in seconds, that the call rang before being answered or disconnected.
TalkDuration	int32	The total talk time, in seconds, between the agent and the customer.
CPADuration	int32	The duration, in seconds, of Call Progress Analysis (CPA) before the call connection.
CPADetected	boolean	Indicates whether Call Progress Analysis (CPA) was detected during the call.
ACWDuration	int32	The total duration, in seconds, of After Call Work (ACW) completed by the agent.
QueueDuration	int32	The total time, in seconds, that the call remained in the queue before being answered or dropped.
TelephonicOutcome	int32	Represents the outcome of the telephonic interaction, such as successful, abandoned, or failed.
IsAgentConnected	boolean	Indicates whether the agent successfully connected to the customer.
HoldDuration	int32	The total time, in seconds, that the call was placed on hold.
DisconnectedBy	string	Identifies who disconnected the call — the agent, the customer, or the system.
DialerTethredCallID	string	The unique identifier assigned to the call thread by the dialer system.
DTMF	int32	Represents the Dual-Tone Multi-Frequency (DTMF) input received during the call.
OptoutDropOutcomeID	int32	The identifier for the outcome when a contact opts out or the call is dropped.
CampaignSpecificDNC	boolean	Indicates whether the contact is marked as Do Not Call (DNC) for the specific campaign.
EMCAgent	string	Identifies the EMC agent associated with the interaction or call.
SIPCallStatus	string	Describes the Session Initiation Protocol (SIP) call status at the end of the interaction.
IVRCallUUID	string	The unique identifier assigned to the call by the IVR system.
CPAFirstStreamTime	string	Indicates the timestamp when the first Call Progress Analysis (CPA) audio stream was detected.
DialerAttributes	string	Contains additional dialer-specific attributes associated with the contact or call.
FilterConditionID	int32	The identifier for the filter condition applied to the campaign or dialing process.
DialerAttributesModifiedBy	string	Specifies the user or system that last modified the dialer attributes.
ConsultConferenceDetails	string	Contains details of any consultative or conference call made during the interaction.
PreviewAction	string	Specifies the action performed during the preview phase, such as skip or dial.
IsAgentConnectedAMD	boolean	Indicates whether the agent was connected after answering machine detection (AMD).
IsCustomerABND	boolean	Indicates whether the customer abandoned the call before it was connected.
IsSystemABND	boolean	Indicates whether the system abandoned the call automatically.
IsAMD	boolean	Indicates whether answering machine detection (AMD) was triggered for the call.
IsCustomerAnswered	boolean	Indicates whether the customer answered the call.
ConversationUUID	string	The unique identifier assigned to the conversation session.
FilterGroup	string	Identifies the group or category of filters applied to the campaign.
IsClosedTeleFailed	boolean	Indicates whether the telephonic interaction failed after closure.
IsComplianceBlocked	boolean	Indicates whether the call or contact was blocked due to compliance restrictions.
IsCCBBlocked	boolean	Indicates whether the call was blocked because of a Closed Contact Blocking (CCB) condition.
IsClosedTeleSuccess	boolean	Indicates whether the telephonic interaction successfully closed.
IsBusinessFailed	boolean	Indicates whether the business process associated with the contact failed.
IsPreCallClosed	boolean	Indicates whether the call was closed before dialing.
IsNonAttempt	boolean	Indicates whether the contact was marked as a non-attempt.
IsPCBContact	boolean	Indicates whether the contact was identified as a PCB (Personal Callback) contact.
IsNCBContact	boolean	Indicates whether the contact is identified as a non-callback (NCB) contact.
IsPCBRegistered	boolean	Indicates whether the contact is registered as a personal callback (PCB) contact.
IsNCBRegistered	boolean	Indicates whether the contact is registered as a non-callback (NCB) contact.
IsConsent	boolean	Indicates whether the contact has given consent for communication.
IsNonConsent	boolean	Indicates whether the contact has not provided consent for communication.
Pzedonomized	boolean	Indicates whether the contact data is pseudonymized for privacy or compliance purposes.
IsManual	boolean	Indicates whether the contact or call was manually initiated.
IsRPCAttempt	boolean	Indicates whether a remote procedure call (RPC) attempt was made.
IsBusinessSucc	boolean	Indicates whether the business process was successfully completed.
IsNonRPCAttempt	boolean	Indicates whether a non-RPC attempt was made.
IsMCDOutcome	boolean	Indicates whether the call resulted in an MCD (Machine Call Detection) outcome.
IsEGZ	boolean	Indicates whether the contact is part of an EGZ (Extended Group Zone) configuration.
AgentPreviewActionTime	string	The date and time when the agent performed the preview action.
IsAttempted	boolean	Indicates whether a call attempt was made for the contact.
AgentOutcomeSetTime	string	The date and time when the agent set the final call outcome.
CTStatus	string	Represents the current telephony status of the contact or call.
OperatorTime	string	The date and time when the operator processed the contact or call.
OperatorActionTime	string	The date and time when the operator performed an action on the contact.
OperatorUserName	string	The username of the operator who handled the contact.
AgentAttempted	boolean	Indicates whether the agent attempted to contact the customer.
IVRAttempted	boolean	Indicates whether the IVR system attempted the call.
IVRConnected	boolean	Indicates whether the IVR system successfully connected the call.
CallInitiatedTime	string	The date and time when the call was initiated.
OutcomeDescription	string	Describes the result or outcome of the call.
SourceCampaignID	string	The campaign identifier from which the contact originated.
SourceContactID	int32	The contact identifier from the source campaign.
DestinationCampaignID	string	The identifier of the campaign where the contact was transferred or targeted.
DestinationContactID	int32	The contact identifier of the destination campaign or linked contact.
Chained	boolean	Indicates whether the contact or call is part of a chained sequence or workflow.
DualOutcome	boolean	Indicates whether the interaction resulted in dual outcomes, such as two recorded responses.
AgentLoginSessionID	int32	The identifier of the agent’s login session during the interaction.
DirectAgent	string	Specifies the agent directly assigned to handle the contact or call.
DigitalTemplateName	string	The name of the digital communication template used for the interaction.
EmailTemplateName	string	The name of the email template applied for the contact.
EmailSubject	string	The subject line of the email sent to the contact.
TwoWaySMSTransaction	boolean	Indicates whether the SMS interaction was a two-way communication session.
SMSSessionTimedOut	boolean	Indicates whether the SMS session timed out before completion.
TotalSMSSent	int32	The total number of SMS messages sent during the session.
TotalSMSReceived	int32	The total number of SMS messages received during the session.
TotalSMSDeliveryReceiptReceived	int32	The total number of delivery receipts received for sent SMS messages.
SMSSessionDuration	int32	The total duration, in milliseconds, of the SMS session.
FirstSMSResponseDuration	int32	The time, in milliseconds, taken for the first SMS response to be received.
SMSAttemptStartTime	datetime	The date and time when the SMS attempt started.
SMSAttemptEndTime	datetime	The date and time when the SMS attempt ended.
SMSDeliveryReceiptForLastSMS	boolean	Indicates whether a delivery receipt was received for the last SMS message.
IsAEMEnabled	boolean	Indicates whether AEM (Agent Engagement Management) functionality is enabled.
ListStopDate	string	The date when the contact list or campaign was stopped.
OutboundDurationInMS	int32	The total outbound interaction duration measured in milliseconds.
AgentDurationInMS	int32	The total duration, in milliseconds, that the agent was connected during the interaction.
IVRDurationInMS	int32	The total duration, in milliseconds, that the call spent in the IVR system.
ManualDurationInMS	int32	The total duration, in milliseconds, for manually initiated calls or interactions.
IsComplianceBTTCProcessed	boolean	Indicates whether compliance processing for BTTC (Before Time to Connect) has been completed.
IsConsent	boolean	Indicates whether the contact has given consent for communication.
IsNonConsent	boolean	Indicates whether the contact has not provided consent for communication.
Pzedonomized	boolean	Indicates whether the contact data is pseudonymized for compliance or privacy reasons.
IsManual	boolean	Indicates whether the call or interaction was initiated manually.
IsRPCAttempt	boolean	Indicates whether a Remote Procedure Call (RPC) attempt was made.
IsBusinessSucc	boolean	Indicates whether the business process was successfully completed.
IsNonRPCAttempt	boolean	Indicates whether a non-RPC attempt was made.
IsMCDOutcome	boolean	Indicates whether the call resulted in a Machine Call Detection (MCD) outcome.
IsEGZ	boolean	Indicates whether the contact is part of an Extended Group Zone (EGZ) configuration.
AgentPreviewActionTime	string	The date and time when the agent performed a preview action.
IsAttempted	boolean	Indicates whether a call attempt was made for the contact.
AgentOutcomeSetTime	string	The date and time when the agent set the final call outcome.
CTStatus	string	Represents the current call or telephony status of the contact.
OperatorTime	string	The date and time when the operator processed the contact or call.
OperatorActionTime	string	The date and time when the operator performed an action on the contact.
OperatorUserName	string	The username of the operator who handled the contact.
AgentAttempted	boolean	Indicates whether the agent attempted to connect with the contact.
IVRAttempted	boolean	Indicates whether the IVR system attempted the call.
IVRConnected	boolean	Indicates whether the IVR system successfully connected the call.
CallInitiatedTime	string	The date and time when the call was initiated.
OutcomeDescription	string	Describes the outcome or result of the call.
SourceCampaignID	string	The campaign identifier from which the contact originated.
SourceContactID	int32	The contact identifier from the source campaign.
DestinationCampaignID	string	The identifier of the destination campaign where the contact is routed or transferred.
DestinationContactID	int32	The contact identifier associated with the destination campaign.
Chained	boolean	Indicates whether the contact or call is part of a chained sequence or linked process.
DualOutcome	boolean	Indicates whether the interaction resulted in dual outcomes, such as two recorded responses.
AgentLoginSessionID	int32	The unique identifier of the agent’s login session during the interaction.
DirectAgent	string	Specifies the agent directly assigned to handle the contact or call.
DigitalTemplateName	string	The name of the digital communication template used during the interaction.
EmailTemplateName	string	The name of the email template applied for communication with the contact.
EmailSubject	string	The subject line of the email sent to the contact.
TwoWaySMSTransaction	boolean	Indicates whether the SMS interaction was a two-way communication session.
SMSSessionTimedOut	boolean	Indicates whether the SMS session timed out before completion.
TotalSMSSent	int32	The total number of SMS messages sent during the interaction.
TotalSMSReceived	int32	The total number of SMS messages received during the interaction.

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Post-Call Script Before
Post-Call Script After