Select the Give agents wrap-up time after conversations option.
Enter the wrap-time, in seconds, within which the Agent must complete ACW.
Click Save.
Also known as After Call Work. This is the work that agents perform, usually after ending a call with a customer. This includes setting dispositions (or outcomes) and other assigned tasks before getting into a state that allows the next call to be routed.
This is a portion of an application's user interface that provides information / data relevant to a specific functionality.
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
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