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    End of Support & End of Life
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      End of Support & End of Life

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        Platforms Support

        Product

        Products and Versions Impacted

        End of Sale

        Last date to add new licenses

        End of Support

        End of Life

        New Versions Available

        Comments

        iAssist - Avaya

        All Versions

        Yes

        Not Allowed

        Yes

        30-Sep-22

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        iAssist - Cisco

        All Versions

        Yes

        Not Allowed

        Yes

        31-Dec-22

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.0. Changes in OS, DB or browser version is not supported.

        Admin Portal

        All Versions

        Yes

        Not Allowed

        Yes

        31-Jul-23

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.6. Changes in OS, DB or browser version is not supported.

        RAP CTI

        All Versions

        Yes

        Not Allowed

        31-Mar-25

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond current supported version of Avaya AES and Avaya CC Elite. Changes in OS, DB or browser version is not supported.

        Insights RT

        All Versions

        Yes

        Not Allowed

        Yes

        31-Jul-23

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.6. Changes in OS, DB or browser version is not supported.

        Insights HT

        All Versions

        Yes

        Not Allowed

        Yes

        31-Jul-23

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.6. Changes in OS, DB or browser version is not supported.

        Intuit

        All Versions

        Yes

        Not Allowed

        Yes

        31-Jul-23

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.6. Changes in OS, DB or browser version is not supported.

        Command Center

        All Versions

        Yes

        Not Allowed

        30-Sep-25

        None - This product is End of Life. Partners / Customers need to migrate to another platform or use the product at their discretion

        No features additions will be done. Will not support beyond Cisco CCE 12.6. Changes in OS, DB or browser version is not supported.

        Product Support

        Product

        Products and Versions Impacted

        End of Sale

        Last date to add new licenses

        End of Support

        End of Life

        New Versions Available

        Comments

        Acqueon Analytics

        All Versions

        Yes

        Not Allowed

        To be Announced

        None

        Changes in OS, DB or browser version is not supported.

        Acqueon Campaigns

        (Also known as Enagagement, LCM, U-Nexsys, AEC)

        Version 4.1.x

        Yes

        Not Allowed

        Yes

        Yes

        Yes

        No bug Fix will be done during this period and will require upgrade to latest version, including support for any new OS or DB versions.

        • All customers should be updated to minimum version 4.2.1.45 by 31st December 2022.

        • For Acqueon Cloud customers, at the minimum have to be upgraded to the latest version once in 6 months.

        • On-Premise customers can continue on an existing version if they so desire. But we recommend, On-Premise customers, also to be upgraded to the latest version once in 6 months

        • For any customer, if there is an issue, and it is a known issue, then the customer needs to be updated to the latest Release / Patch. If it is a new issue, patch will be developed only over the latest version, and customer would need to be accordingly updated to the latest version before deploying the Patch.

        • All Acqueon Releases / Patches are not a forklift and are updates on the existing version

        AE for Amazon Connect (Nexmo CPaaS API)

        Version 4.1.50

        Yes

        Not Allowed

        Yes

        31-Dec-24

        Migration to AE for Amazon Connect Tethered model using SIP Trunk or Untethered model

        PI 50 will be last version of AE for Amazon Connect (Nexmo CPaaS API). There will be no more addition of any new features or enhancements. Support for Bug fix would be provided over this version till End of Support date.

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