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    External Consult Call
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      External Consult Call

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        Article summary

        Overview

        This API allows an Agent to consult with an external number.

        Pre-requisite

        The agent must be on an active customer call.  

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Amazon

        topic

        OutboundCall

        subtopic

        ExternalConsult

        source

        «app-name-broadcasting-this-message»

        data

        External number to be consulted.

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        No data parameters.

        Response Parameters

        Value

        No response parameters.

        Possible Error Cases

        Error Type

        Code

        Message

        DROP_TETHERED_CALL_FAILED

        Acqueon Campaigns Failure Error Message.

        External consult failed.

        Sample Request

        {
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "ExternalConsult",
    "source": "myapp",
    "data": "9154543543543"
}

        Sample Response

        No sample repsonse.

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