Five9

Fields

Call Type

Data Type

Description

first_name

Inbound and Outbound

String

Customer first name

last_name

Inbound and Outbound

String

Customer last name

number1

Inbound and Outbound

String

Customer contact number

AcqKeyField

Inbound and Outbound

String

Combination of campaign name and contact ID

dob

Inbound and Outbound

String

Customer date of birth

AcqTimetoCall

Inbound and Outbound

String

Specific time or time window when a contact should be called

AcqFlagtoDial

Inbound and Outbound

String

A binary indicator (Examples: true/false or yes/no) that shows whether a contact is eligible or scheduled to be called

AcqGuardTime

Inbound and Outbound

String

Stores a period during which the contact should not be called, known as the guard time. Once the guard time is over, calls can be made to the contact.

AcqToken

Inbound and Outbound

String

A unique identifier or token associated with the contact

AcqLCMKey

Inbound and Outbound

String

ID assigned to each outbound contact

LCMKey

Inbound and Outbound

String

ID assigned to each outbound contact

fromAddress

Inbound and Outbound

String

The phone number from which the call was made

CallState

Inbound and Outbound

String

The current state or status of the call, such as alerting, connected, dropped, and more.

Type

Inbound and Outbound

String

The type of call could be inbound or outbound

CurrentStateTime

Inbound and Outbound

String

The timestamp indicates the time when call state gets changed.

CallDurationInSec

Inbound and Outbound

Integer

The total duration of the call in seconds

StateDuration

Inbound and Outbound

String

Call duration in HH:mm format.

CurrentStateDuration

Inbound and Outbound

String

Current state duration in HH:mm format.

LocaleStartTime

Inbound and Outbound

String

The local time at which the call started.

Campaign

Inbound and Outbound

String

Name of the campaign associated with the call

OutBoundType

Inbound and Outbound

String

The type of outbound call such as manual dial, outbound_preview, outbound, and inbound.

LCMKey

Inbound and Outbound

String

ID assigned to each outbound contact

CallAgent

Inbound and Outbound

String

Agent ID

ConsultAgent

Inbound and Outbound

String

The ID of the consultant

toAddress

Inbound and Outbound

String

Customer phone number

Fields

Call Type

Datatype

Description

C_lcmCallBackCvalue

Outbound with Acqueon Campaigns

String

Captures the Callback ModePhoneNumber

C_lcmparentBOutCome

Outbound with Acqueon Campaigns

String

Captures Parent outcome selected by the agent

C_lcmparentBOutComeID

Outbound with Acqueon Campaigns

Integer

Captures Parent outcome ID selected by the agent

C_lcmDNCBusFlds

Outbound with Acqueon Campaigns

String

Captures the Business Field selected during DNC

C_lcmPreviousLeadScore

Outbound with Acqueon Campaigns

Integer

Captures the previous lead score in

C_lcmCurrentLeadScore

Outbound with Acqueon Campaigns

Integer

Captures the current lead score value given by the agent

C_lcmDNCStartTime

Outbound with Acqueon Campaigns

String

Captures the DNC start time given by the agent

C_lcmDNCendTime

Outbound with Acqueon Campaigns

String

Captures the DNC end time given by the agent

C_lcmDNCEndDate

Outbound with Acqueon Campaigns

String

Captures the DNC end date given by the agent

C_lcmDNCStartDate

Outbound with Acqueon Campaigns

String

Captures the DNC start date given by the agent

C_lcmWrapUp

Outbound with Acqueon Campaigns

String

Combination with Telephony and Child Business Outcome

C_lcmCallBackMode

Outbound with Acqueon Campaigns

String

Captures the callback Mode selected by the agent

C_lcmCallBackModeID

Outbound with Acqueon Campaigns

Integer

Captures the callback mode ID selected by the agent

C_lcmBusinessOutcomeID

Outbound with Acqueon Campaigns

Integer

Captures the Business Outcome ID selected by the agent

C_lcmBusinessOutcome

Outbound with Acqueon Campaigns

String

Captures the business outcome selected by the agent

C_lcmTargetValue

Outbound with Acqueon Campaigns

Integer

Captures the target value given by the agent

C_lcmCallBackStartTime

Outbound with Acqueon Campaigns

String

Captures the DNC start time given by the agent

C_lcmCallBackStartDate

Outbound with Acqueon Campaigns

String

Captures the callback start date given by the agent

C_lcmCallBackEndDate

Outbound with Acqueon Campaigns

String

Captures the callback end time given by the agent

C_lcmCallBackEndTime

Outbound with Acqueon Campaigns

String

Captures the callback end date given by the agent

C_lcmAccountNumber

Outbound with Acqueon Campaigns

String

Captures the LCM Account number

C_lcmDNC

Outbound with Acqueon Campaigns

Boolean

Is Do Not Disturb enabled

C_lcmIsPCB

Outbound with Acqueon Campaigns

Boolean

Captures whether Personal Callback is enabled

C_lcmTelephonyOutcome

Outbound with Acqueon Campaigns

String

Captures the Telephony Outcome

C_lcmComments

Outbound with Acqueon Campaigns

String

Captures the comments given in the AE tab

C_lcmTelephonyOutcomeID

Outbound with Acqueon Campaigns

Integer

Captures the telephony outcome ID

C_lcmUserID

Outbound with Acqueon Campaigns

Integer

Captures the agent login ID

C_NonPewc_ExpairDate

Outbound with Acqueon Campaigns

String

Captures the non-PEWC contact expiry date

Note: This field is sent to Salesforce only if the Outcome is set during a call.

C_NonPewc_CallbackTime

Outbound with Acqueon Campaigns

String

Captures the non-PEWC contact callback time.

Note: This field is sent to Salesforce only if the Outcome is set during a call.

WhatId

Inbound and outbound

String

User-selected WhatId is stored against the task 

WhoId

Inbound and outbound

String

User-selected Salesforce object (other than contact and lead) is stored against the task 

Notes

Inbound and outbound

String

User notes 

C_WhoId

Inbound and outbound

String

User-selected WhoId is stored against the task 

C_WhatId

Inbound and outbound

String

User-selected Salesforce object (other than contact and lead) is stored against the task