Finesse Settings Configurations

After completing the installation, follow these steps to configure the integration with Cisco Finesse Desktop:

1. Access and log into Workspace Admin.

2. Click the dropdown menu on the top-right (positioned before the   icon) and then click Finesse.

   The Finesse Admin Settings page is displayed, with all the fields initially blank.

   

3. Provide the details in the following fields:

   Field	Description
   Finesse SDK Path	Enter the Finesse Desktop URL provided by the customer to acquire the SDK path. The URL format is: https://FQDN:port/desktop/assets/js/ Replace FQDN and port, if applicable (based on the environment) in the URL with the customer Finesse domain. Example - https://fin126com.mydomain.com:8445/desktop/assets/js Note: Finesse JS SDK is a Cisco-provided JavaScript library for creating custom gadgets and applications for the Cisco Finesse desktop. The file at this location contains the JavaScript SDK files required to integrate with Acqueon Workspace.
   HandlerFile Path	This field allows adding the Finesse core library to the Finesse gadget XML to capture Finesse events. Enter the Acqueon Workspace FQDN here. The URL format is : https://FQDN Replace FQDN in the URL with the Acqueon Workspace FQDN. Example: https://aw-finesse-apigateway.aecdevops.com

4. Click Save.

   A success message confirming that the Finesse Configurations have been updated is displayed. Next, you must you must create a layout in Acqueon Workspace admin to integrate with the Cisco Finesse Desktop.