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        Article summary

        Acqueon Workspace integrates with Genesys Desktop, enabling seamless embedding of Acqueon Workspace widgets within the Genesys interface. The integration streamlines agent workflows, offering advanced tools to enhance customer interactions directly within the Genesys environment.

        To achieve this integration, two key sets of configurations are required after the installation:

        1. Workspace Admin Configurations – Configure the Acqueon Workspace layout that must be embedded in Genesys. These steps are performed in the Acqueon Workspace Admin application.

        2. Genesys Admin Configurations – Configure settings in Genesys admin to host Acqueon Workspace widgets.

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