The Genesys Core Application Programming Interface (API) facilitates the functionality of the Genesys Desktop and manages various Agent events, including agent state changes and call handling. These APIs provide the following capabilities:
Also known as API. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
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