Genesys Console Configurations

Configure the Genesys console for both types of integrations, Embedded or SDK-based integrations.

Use the Genesys PureCloud login URL - https://login.usw2.pure.cloud and follow the steps below.

1. Enter the Username and Password. Click Log In.

   

2. Select Collaborate/Communicate.

   

3. The home screen is displayed.

   

4. Navigate to the Integrations section to manage configurations for both embedded and SDK integrations.

   

Configuring Integrations

SDK-only Integrations

Follow the steps below to configure SDK-only integrations.

1. Select Integration.

   

2. Navigate to the Client Application tab. Click Install.

   

3. In the Details tab, provide the Name of the client application and enter Notes. Click Submit.

4. Select the Configuration tab and enter the configuration properties.

   

5. Complete the following mandatory fields.

   Field	Description
   Application URL	URL for the layout created in the configurator section.
   Application Type	Select standalone - this is the default application type.
   Group Filtering	This is a list of groups whose members can see this application. If no group is specified, the application is hidden from all members.

6. Click Save.

Note

Configure allow-popups in the Iframe send box option if you permit popups for iframes.

7. Click Admin. Search for Integration via the search bar.

   

8. Select OAuth.

   

9. Click the Client Details tab.

   

10. Complete the mandatory fields.

    Field	Description
    App Name	Enter the application name.
    Grant Types	Select Token Implicit Grant (Browser).
    Scope	The Scope field displays the events subscribed from the Genesys SDK. The mandatory scope details that you must add are: conversations conversations:read only notifications outbound:read only presence:read only
    Authorized redirect URLs	Enter the Genesys Core URL.

11. Leave the remaining fields with default values.

12. Click Save.

Embedded Integrations

Configure the private cloud-embedded framework for embedded integrations.

1. Select Integration.

   

2. Click the specific Integration name.

   

3. Complete the information in the Details and the Configuration tabs.

   

4. Upload a js file that serves as the client-side configuration file, in the framework.js folder. The framework.js file is embedded here.

   framework

   5.81 KB

OAuth Configuration for Embedded Integrations

Redirect URL

Configure the softphone here: https://apps.usw2.pure.cloud/crm/embeddableFramework.html