Get Agent Call Count

Overview

The GetAgenCallCount API provides the number of non-PEWC contacts available for a specific Agent. It returns the count of PCB, NCB, and regular contacts.

Note

The Manual Dial Widget will eventually replace the Non-PEWC widget. Non-PEWC is compatible up to the Campaign Manager version 2308.

Pre-requisite

The agent must be logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{   
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "GetAgentCallCount",
    "data": 
    {
        "UserID": "testagent”
    }
}

Sample Response

{   
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "AgentCallCount",
    "message":
    {
        "response": 
        {
            "PCBCount": "0",
            "RegularCount": "1",
            "IsAgentReserved": "0"
        }
    }
}