Get Available Outcomes

Overview

The GetAvailableOucomes API provides a list of telephony Outcomes available in the system. Callback is applicable only if outcome is selected as Callback.

Pre-requisite

The agent must be on an active call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Possible Error Cases

Sample Request

{   "channel": "LCM",
    "topic": "WebService",
    "subtopic": "GetCallOutCome",
    "data": 
    {
        "callid": "12345"
    }
}

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "CallOutCome",
    "message": 
    {
        "callid": "12345",
        "response": 
        [
            {
                "OutComeID": "0",
                "Description": "Success"
            },
            {
                "OutComeID": "1",
                "Description": "Abandoned"
            },
            {
                "OutComeID": "2",
                "Description": "Invalid"
            }
        ]
    }
}