Get Call State

Overview

This API allows the Agent to get the state of current call.

Pre-requisite

The agent must be on an active call.

Sequence Diagram

Message Structure

Data Parameters

Sample Request

{
    "channel": "Cisco",
    "topic": "Call",
    "subtopic": "GetCallState"
}

Sample Response

{
    "channel": "Cisco",
    "topic": "Call",
    "subtopic": "CallsStateChange",
    "message": {
        "source": "api",
        "calls": [],
        "isNonVoice": false
    }
}