Get Consult Queue List

Overview

This API allows an Agent to fetch the list of available queues to transfer a customer call.

Pre-requisite

The agent must be on an active customer call.  

Sequence Diagram

Message Structure

Data Parameters

Possible Error Cases

Sample Request

{
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "GetQueueList",
    "source": "myapp"
}

Sample Response

{
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "SetQueueList",
    "message": [
        "DevQueue1",
        "DevQueue2"
              ]
}