Get Parent Outcomes

Overview

The GetParentOutcomes API provides the list of parent Outcomes of a Business Outcome Group assigned to a Campaign.

Note

The application lists the values based on the parameter selected in Call Outcome.

Pre-requisite

The Agent must be on an active call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Possible Error Cases

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "GetBOGroupParent",
    "data": 
    {
        "callid": "12345",
        "AccountNumber": "5|3|1|0|0|44|1"
    }

Sample Response

 {
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "BOGroupParent",
    "message": 
    {
        "callid": "12345",
        "response": 
        [
            {
                "ParentId": "1",
                "ParentName": "Success",
                "CampaignKey": null
            },
            {
                "ParentId": "2",
                "ParentName": "Failure",
                "CampaignKey": null
            }
        ]
    }
}