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Get Personal Callback List
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Get Personal Callback List
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Overview
The GetPersonalCallbackList API provides a list of Callback requests registered for an Agent.
Pre-requisite
The agent must be on an active call or logged in to the application.
Sequence Diagram
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Message Structure
Request Parameters | Value |
|---|---|
channel | LCM |
topic | Webservice |
subtopic | GetPersonalCallbackList |
source | «app-name-broadcasting-this-message» |
data | «JSON Object» |
Data Parameters
Parameter | Mandatory | Data Type | Description |
|---|---|---|---|
UserID | Yes | String | The agent ID. |
FromDate | Yes | String | Date from which personal callback data must be fetched. |
ToDate | Yes | String | Date up to which personal callback data must be fetched. |
StartingNoOfRecord | Yes | String | The record number, commencing which data must be fetched. |
NoofRecords | Yes | String | The number of records required. |
Response Parameters | Value |
|---|---|
channel | LCM |
topic | Webservice |
subtopic | PersonalCallbackList |
message | «JSON Object» |
Message Parameters
Parameter | Mandatory | Data Type | Description |
|---|---|---|---|
response | Yes | JSON Array | Parent outcome data. |
Response Parameters | |||
RowNumber | Yes | String | The record row number. |
CampaignID | Yes | String | The campaign ID. |
ContactID | Yes | String | The contact ID generated by the application. |
ModeID | Yes | String | The contact mode ID. |
ModeDescription | Yes | String | The mode description. |
CValue | Yes | String | The contact phone number. |
CallStartDate | Yes | String | The callback call start date. |
CallEndDate | Yes | String | The callback call end date. |
CallStartTime | Yes | String | The callback call start time. |
CallEndTime | Yes | String | The callback call end time. |
Sample Response
{
"channel": "LCM",
"topic": "WebService",
"subtopic": "PersonalCallbackList",
"message":
{
"response":
[
{
"RowNumber": "1",
"CampaignID": "SamplePreviewCampaign-ACQ",
"ContactID": "138",
"ModeID": "1",
"ModeDescription": "Home",
"CValue": "9873635",
"CallStartDate": "09/10/2020",
"CallEndDate": "16/10/2020",
"CallStartTime": "06:51",
"CallEndTime": "06:51"
}
]
}
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