Get Wrapup Reason Code

Overview

This API allows the Agent to get the assigned wrap-up Reason Code.

Pre-requisite

The agent must be in the LoggedIn state.

Sequence Diagram

Message Structure

Data Parameters

Response Parameters

Sample Request

{
    "channel": "Cisco",
    "topic": "Agent",
    "subtopic": "GetWrapupReasonCode"
}

Sample Response

{
    "channel": "Cisco",
    "topic": "Agent",
    "subtopic": "SetWrapupCode",
    "message": 
    {
        "packet": "WrapUpCodes",
        "data": 
        [
            {
                "uri": "/finesse/api/User/834108959/WrapUpReason/1",
                "label": "Inprogress",
                "forAll": "true"
            },
            {
                "uri": "/finesse/api/User/834108959/WrapUpReason/2",
                "label": "Completed",
                "forAll": "true"
            },
            {
                "uri": "/finesse/api/User/834108959/WrapUpReason/3",
                "label": "Pending",
                "forAll": "true"
            },
            {
                "uri": "/finesse/api/User/834108959/WrapUpReason/4",
                "label": "Clerical work",
                "forAll": "true"
            },
            {
                "uri": "/finesse/api/User/834108959/WrapUpReason/5",
                "label": "DataEntry",
                "forAll": "true"
            }
        ]
    }
}