It provides a view of the High Availability status of your Tenant. The HA Status shows the status of a server on which the core is running and alerts you to troubleshoot the other server which is down. Status of both Primary and Secondary servers are presented as:
UP: Server is up and running. It is presented in green color.
STANDBY: Server is in standby Mode and presented in yellow color.
DOWN: Server is down and presented in red color.
Also known as HA. This is the use of redundant infrastructure like hardware, telephone lines, etc. that minimize or eliminate interruptions to contact center business due to failure. The business (application) switches from one set (sometimes known as Side A) to another (sometimes known as Side B) and continues operations.
A tenant is a business entity that occupies a part or all of a contact center. A large contact center may have multiple tenants with different businesses, differing requirements for agents and other contact-center resources. A single, large business entity can also take multiple tenancies in a contact center for different lines of business.
Also known as High Availability. This is the use of redundant infrastructure like hardware, telephone lines, etc. that minimize or eliminate interruptions to contact center business due to failure. The business (application) switches from one set (sometimes known as Side A) to another (sometimes known as Side B) and continues operations.
A mode is the method using which you can reach a customer. Examples of modes are Home Phone, Mobile, Work Phone, SMS, Email, social media like WhatsApp, Twitter, Instagram, etc.
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