Hold Call
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Hold Call
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Overview
This API allows an Agent to hold customer calls.
Pre-requisite
The agent must be on an active customer call.
Sequence Diagram
Message Structure
Request Parameters | Value |
---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | SetHold |
Response Parameters | Value |
---|---|
Not applicable. |
Possible Error Cases
Error Type | Code | Message |
---|---|---|
HOLD_CALL_FAILED | Acqueon Campaigns Failure Error Message. | Call hold failed. |
Sample Request
No sample request.
Sample Response
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "SetHold",
"source": "myapp"
}
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