Hold Call
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    Hold Call

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    Article summary

    Overview

    This API allows an Agent to hold customer calls.

    Pre-requisite

    The agent must be on an active customer call.  

    Sequence Diagram

    Message Structure

    Request Parameters

    Value

    channel

    Amazon

    topic

    OutboundCall

    subtopic

    SetHold

    Response Parameters

    Value

    Not applicable.

    Possible Error Cases

    Error Type

    Code

    Message

    HOLD_CALL_FAILED

    Acqueon Campaigns Failure Error Message.

    Call hold failed.

    Sample Request

    No sample request.

    Sample Response

    {
        "channel": "Amazon",
        "topic": "OutboundCall",
        "subtopic": "SetHold",
        "source": "myapp"
    }


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