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Acqueon Campaigns
Acqueon Workspace
Acqueon Data Cloud
End of Support & End of Life

Inbound Call

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This section describes the flow event triggered from Acqueon Workspace when an Agent receives an incoming call from the customer.

A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.

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