Login
    Contents x
    Known Behavior
      • Dark
        Light
      Contents

      Known Behavior

        • Dark
          Light
        Article summary

        • Browser alert on page refresh works only when at least one user Interaction is on the web page before reloading.

        • During the ACW state, when the Agent selects the 'Available' state, the agent is still taken to the selected Next status.

        • During a manual Outbound Call, when the next status selected is ‘Available,’ the next Inbound Call in Queue is not delivered to the agent after dropping the call. This behavior is the same in Amazon CCP also.

        • Agent1 and Agent2 are in a consult call even after the customer is disconnected; the same behavior occurs in Amazon CCP.

        Was this article helpful?
        What's Next
        Change password!
        Changing your password will log you out immediately. Use the new password to log back in.
        Change profile
        Success!
        First name must have atleast 2 characters. Numbers and special characters are not allowed.
        Last name must have atleast 1 characters. Numbers and special characters are not allowed.
        Enter a valid email
        Enter a valid password
        Your profile has been successfully updated.
        Logout
        ESC

        Eddy AI, facilitating knowledge discovery through conversational intelligence