Known Behavior

The following list contains known application behavior:

• When consulting an external number, there is a delay in line1 that is on hold and till line2 is initiated.

• Consult call Line 2 - From and To data are displayed as though it is from Cisco call packets.

• When a call is transferred to an external party, the 2nd party is displayed as internal transfer.

• Vertical User Interface

  • During a consult call, line 1 and line 2 are not auto collapsed.

  • When an  Outbound Call is initiated from the Cisco dialer, in AEVX, blank tabs are displayed.

  • Callback date and time in Cisco callback button does NOT match with the date and time in Cisco Finesse.

  • Agent can log in only via peripheral ID, through agent/Supervisor name has limitations.

Salesforce Tasks

• Callback end date/time captures the data from UI as per the tasks.

• WhoID dropdown list is getting dragged during scroll.

• Inbound/DN Call variables and display name is not reflected for Outbound/Campaign calls.