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        Article summary

        Logout functionality is available only when the Agent is not in an active call and the current state is set to Not Ready state as configured in Amazon Connect.

        Note:

        If an agent initiates logout when in the Not Ready state, Amazon Connect routes the subsequent calls to the agent unless the state is set to offline, or agent has a missed call alert.

        How to Logout

        To logout from the softphone, click the Menu button and click Logout.

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