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        Article summary

        1. Users can logout from the Acqueon Workspace only when the current state is Not Ready. To logout using Vertical Layout:

          1. Make sure Agent state is set to Not Ready. Click the User icon in the top-right corner of your screen.

        2. The screen displays a dropdown list of Log out Reason Code. The following default logout reason codes are configured in Cisco:

          1. Agent Logout

          2. End Of Shift (EOS)

          3. Logout

        3. Select the appropriate logout reason code to log out. If Omni-Channel with external Routing is configured in Acqueon Workspace and if you log out from Voice Interaction, this logs you out from Omni-Channel (Email and Chat) interactions also.

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