Manual Configuration
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    Manual Configuration

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    Article summary

    This section deals with manual configurations.

    • Non-routable State

    • Log Settings

    Configure Non-routable State

    1. Navigate to /opt/lynx/amazon/laa.

    2. Edit the appsettings.json file using a suitable editor.

    3. Set the Attribute “OnErrorAgentDefaultStatus” to “Outbound”.

    4. Save the file.

    5. Restart the Amazon service (lynx.amazon.com).

    Configure Log Settings

    1. Navigate to /opt/lynx/amazon/laa.

    2. Edit the appsettings.json file using a suitable editor.

    3. Modify the attributes ConsoleLogs, DexieLogs, and BusniessRelatedLogs. Settings in the ConsoleLogs and DexieLogs determine if sensitive data (like agent password or customer data) is written to the logs. When it is set to false (the default setting), no sensitive data is written to the logs. When it is set to true, the application writes the sensitive data to the logs.

    4. Save the file.

    5. Restart the Amazon service (lynx.amazon.com).


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