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Manual Dial Call
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Manual Dial Call
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Overview
The ManualDialCall API transmits the phone number for manual dialing calls.
Pre-requisite
The Agent must be logged in to the application.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | LCM |
topic | Webservice |
subtopic | ManualDialCall |
source | «app-name-broadcasting-this-message» |
data | «JSON Object» |
Data Parameters
Parameter | Mandatory | Data Type | Description |
|---|---|---|---|
PhoneNumber | Yes | String | The phone number that the agent has to dial. |
Response Parameters | Value |
|---|---|
channel | LCM |
topic | Webservice |
subtopic | ManualDialCall |
message | «JSON Object» |
Message Parameters
Parameter | Mandatory | Data Type | Description |
|---|---|---|---|
Subtopic | Yes | String | The subtopic name. |
Topic | Yes | String | The topic name. |
Channel | Yes | String | The channel name. |
data | Yes | JSON Object | The details of the phone number. |
Sample Request
{
"channel": "Amazon",
"topic": "InboundCall",
"subtopic": "ManualDialCall",
"data": {
"PhoneNumber": "+12345678900"
}
}Sample Response
{
"channel":"UI",
"topic":"InboundCall",
"subtopic":"ManualDialCall",
"message":{
"subtopic":"ManualDialCall",
"topic":"InboundCall",
"channel":"Amazon",
"data":{
"PhoneNumber":"+12345678900"
}
}
}Was this article helpful?